Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Schnurer

Calgary,Alberta

Summary

Skilled in program management, teaching and counseling. Bringing a strong understanding of youth-related concerns, social media proficiency and a compassionate nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Interim, Sr Manager of Workforce Solutions/Scheduling Manager

Bethany Care Society
01.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.

Manager, Staff Scheduling

Bethany Care Society
05.2018 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Coordinator, Staff Scheduling

Bethany Care Society
05.2014 - 05.2018
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Staff Scheduler

Bethany Care Society
11.2007 - 05.2014
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Clerk IV-Pre-Admission Clinic

Calgary Health Region (AHS)
01.2005 - 11.2007
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Processed documents and materials to disseminate information to appropriate parties.

Education

Medical Terminology/Administration

SAIT
Calgary, AB

Certificate - Unit Clerk

Bow Valley College
Calgary
06.2005

Skills

  • Problem Resolution
  • Calm Under Pressure
  • Microsoft Office
  • Problem-Solving
  • Supervision and Leadership
  • Interpersonal Communication
  • Task Prioritization
  • Teamwork and Collaboration

Timeline

Interim, Sr Manager of Workforce Solutions/Scheduling Manager

Bethany Care Society
01.2022 - Current

Manager, Staff Scheduling

Bethany Care Society
05.2018 - 01.2022

Coordinator, Staff Scheduling

Bethany Care Society
05.2014 - 05.2018

Staff Scheduler

Bethany Care Society
11.2007 - 05.2014

Clerk IV-Pre-Admission Clinic

Calgary Health Region (AHS)
01.2005 - 11.2007

Medical Terminology/Administration

SAIT

Certificate - Unit Clerk

Bow Valley College

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