Hi, I’m
LISA SASS
Brantford,ON
Put your heart, mind and soul into even your smallest acts. This is the secret of success.
Swami Sivananda
Summary
Well-qualified accounting associate offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in many aspects of accounting, including accounts payable and receivable, account reconciliation and payroll. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.
Overview
22
years of professional experience
Work History
Global Citrus Group Inc
Accounting Associate
01.2020 - Current
Job overview
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled credit card accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Implemented new accounting processes to decrease work flow downtime.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Excellent communication skills, both verbal and written.
- Created job costing spreadsheet used to track labour hours and material usage.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Aryzta
Production Labourer
03.2014 - 07.2015
Job overview
- Performed routine inspections of equipment to ensure proper functioning and prevent potential issues.
- Inspected products and machines to maintain quality and efficiency.
- Participated in regular meetings with team members to discuss production updates.
- Contributed to team success by meeting or exceeding individual production targets consistently.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Completed daily documentation accurately regarding production quantities, material usage, machine performance.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Assembled and tested various products to meet production requirements and quality control standards.
Liftow
Parts & Service Associate
07.2013 - 03.2014
Job overview
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
TA Appliances
Delivery & Returns Manager / Operations Supervisor
08.2008 - 06.2013
Job overview
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Fostered a positive work environment within the returns department, promoting open communication and teamwork among employees to achieve departmental goals.
- Established team priorities, maintained schedules and monitored performance.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Tim Hortons
Assistant Manager
04.2002 - 04.2006
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored security to protect employees, customers and property.
- Established team priorities, maintained schedules and monitored performance.
Education
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Advanced Diploma from Accounting
08.2019
University Overview
- Graduation Dean's List, 2019
- 3.95 GPA
- Recipient of the Price Waterhouse Cooper Financial Accounting Award, 2019
- Term Dean's List, every semester
Skills
- Advanced Excel Proficiency
- Expense Monitoring & Control
- Verify Vendor Invoices
- Reconcile Vendor Accounts
- 15 years Office Suite Experience
- Accounts receivable management
- Vendor relationships
- Vendor Record Management
- Accrual Accounting
- Bill Payment and Recordkeeping
- Time Management
- Critical Thinking
Timeline
Accounting Associate
Global Citrus Group Inc
01.2020 - Current
Production Labourer
Aryzta
03.2014 - 07.2015
Parts & Service Associate
Liftow
07.2013 - 03.2014
Delivery & Returns Manager / Operations Supervisor
TA Appliances
08.2008 - 06.2013
Assistant Manager
Tim Hortons
04.2002 - 04.2006
Conestoga College Institute of Technology And Advanced Learning
Advanced Diploma from Accounting
Certification
JHSC Certified
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