Lisa Sanford
San Jose
Summary
Motivated Guest Services Professional experienced in delivering high-quality customer relations and effective problem-solving. Achieved positive guest experiences through strong communication and attention to detail. Committed to adapting to various situations while maintaining a welcoming atmosphere.
Overview
3
3
years of post-secondary education
28
28
years of professional experience
Work History
Front Desk Receptionist
Cupertino Dental Group
Cupertino
03.2017 - Current
- Greeted patients warmly and checked them in for appointments.
- Managed phone calls, scheduling, and patient inquiries efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled patient concerns with empathy and professionalism to enhance experience.
- Maintained organized patient records and ensured confidentiality.
- Assisted dental staff with administrative tasks and patient flow management.
- Performed data entry into computer systems to maintain accurate records of customer information.
Administrative Assistant Ii
De Anza College Student Health Services
Cupertino
09.1998 - 01.2017
- Managed appointment scheduling for students at campus health services.
- Coordinated communication between health professionals and students effectively.
- Responded to student inquiries via phone, email, and in-person interactions.
- Processed insurance claims and verified student eligibility for services.
- Maintained accurate medical records and confidential student information.
- Developed office procedures to enhance operational efficiency and workflow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding products and services offered by the company.
Education
Bachelor of Arts - Psychology
Sacramento State
Sacramento, CA 09.1990 - 05.1993
Skills
- Patient scheduling
- Scheduling appointments
- Payments processing
- Records management
- Data entry
- Office administration
- Team collaboration
Timeline
Front Desk Receptionist
Cupertino Dental Group
03.2017 - Current
Administrative Assistant Ii
De Anza College Student Health Services
09.1998 - 01.2017
Bachelor of Arts - Psychology
Sacramento State
09.1990 - 05.1993