Lisa Sahibram
Toronto,Canada
Summary
Client Relations Analyst with 14+ years of experience, excels in managing intricate client portfolios and delivering top-tier service. Proficient in leveraging client analytics and CRM software to boost client engagement and retention. Demonstrates a strong command of strategic communication and market research to optimize client satisfaction and business outcomes.
Overview
13
13
years of professional experience
Work History
Remote Medical Service Agent
Buchanan Technologies
09.2021 - 12.2022
- Managed virtual patient check-in and vaccination proofing
- Optimized scheduling procedures in a busy clinic
- Responded swiftly to patient inquiries via phone calls
- Kept patient medical records current and precise
Legal Assistant/ Law Clerk
Axess Law Real Estate
01.2018 - 01.2020
- Navigated complex legal documentation, ensuring thorough accuracy
- Achieved high typing accuracy, minimizing errors
- Excelled in high-pressure scenarios, optimizing operational efficiency
Senior Law Clerk/ Legal Assistant
Niren and Associates
10.2014 - 12.2017
- Company Overview: Immigration Law
- Managed visa and work permit queries, enhancing client trust
- Stayed updated with IRCC norms, ensuring compliance
- Utilized exceptional verbal and written skills for effective communication
- Immigration Law
Customer Service Agent
CIBC
03.2013 - 08.2014
- Nurtured professional client relationships in banking
- Streamlined banking operations through problem-solving
- Boosted team productivity and customer loyalty
Foreign Teller
Currency Exchange
08.2009 - 11.2012
- Received in-depth training on anti-money laundering tactics
- Leveraged problem-solving skills to detect and manage suspicious transactions
- Effectively reduced the company's exposure to financial crime
Education
Bachelor of Arts - Business
York University
TORONTO, ONTSkills
- CRM Software
- Client Analytics
- Client Retention
- Market Research
- Client Engagement
- Customer Insights
- Negotiation Skills
- Conflict Resolution
- Strategic Communication
- Persuasion Skills
- Critical Thinking
- Patience and Calmness
- Basic maintenance
- Stress Tolerance
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Team Collaboration
- Data Entry
- Customer Relationship Management
- Technical knowledge
- Performance Goals
- Documentation And Reporting
- Complaint resolution
- Workflow Management
- Customer Retention
- Order Fulfillment
- Data Processing
- Client rapport
Languages
English
Full Professional
Additionalinformation
- Primary Caregiver for Terminally-Ill Family Member, Responsibilities included scheduling medical appointments and in home hospice care.
- Volunteer Position, Board Chair of TCDSB, Responsible for leading the board and setting the tone for all members., Oversees governance and policy settings with a focus on mission, priorities and evaluations., Significant influence on how the board uses its time, particularly instrumental in helping the board in fundraising goals., Chaired meetings, disseminating information and fielded questions, advised parents to possible paths for positive results.
Timeline
Remote Medical Service Agent
Buchanan Technologies
09.2021 - 12.2022
Legal Assistant/ Law Clerk
Axess Law Real Estate
01.2018 - 01.2020
Senior Law Clerk/ Legal Assistant
Niren and Associates
10.2014 - 12.2017
Customer Service Agent
CIBC
03.2013 - 08.2014
Foreign Teller
Currency Exchange
08.2009 - 11.2012
Bachelor of Arts - Business
York University
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