Lisa Rowland
Montreal
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
American Eagle Outfitters, Inc
11.2018 - Current
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Co-Manager
Lasenza Corporation
05.2009 - 11.2018
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Political Science
Concordia University
Montreal, QC05-2016
Skills
- Problem-solving
- Multitasking and organization
- Customer relations
- Operations management
- Strategic thinker
- Team development
- Security system monitoring
- Training and mentoring
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Store Manager
American Eagle Outfitters, Inc
11.2018 - Current
Co-Manager
Lasenza Corporation
05.2009 - 11.2018
Bachelor of Arts - Political Science
Concordia University
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