LISA ROWE
Welland,ON
Summary
Pragmatic Human Resources Generalist touting 6 years of expertise in benefits and disability management. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
8
8
years of professional experience
Work History
Human Resources Generalist
Stoneridge Insurance
St. Catharines, ON
03.2024 - 05.2024
- Revised and drafted employment agreements, finalized offer letters, and sent them to the appropriate parties for signing.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
Human Resources Generalist
Trenergy Inc.
St. Catharines, ON
10.2023 - 03.2024
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Benefits and Disability Claims Specialist
Henry Schein Canada, Inc
Niagara-on-the-Lake, ON
07.2021 - 10.2023
- Checked documentation for enrolment in benefit plan for accuracy, input in HRIS and carrier sites; updated plan member changes (over-age dependent, coverage, marital status, loss of coverage etc.)
- Administered Health Care Spending Account billing, Disability Management, monthly benefits (e.g Health, dental, LTD, AD&D and Life), GoodLife Fitness billing; enrollments and departures
- Reconciled benefits billings; resolved billing issues, prepared communications and collected contributions or distributed payments where necessary from employees
- Designed and shared company wide communication of new benefit rate changes to staff
- Processed death, disability and WSIB claims to ensure compliance with policy, contractual provisions, and relevant laws and regulations
- Processed Short-Term Disability (STD) payments for payroll
- Presided over employee recognition program (sent out pre-communication with managers, initiated nomination process, notified Executive team of nominees)
- Member of the Joint Health & Safety Committee (attended monthly meetings, completed safety inspections, etc.)
- Coordinated Service Award Recognition program (created annual budget, contacted employee's manager, worked directly with vendor parties) to facilitate award delivery.
Disability Management Coordinator
Regional Municipality of Niagara
Thorold, ON
10.2019 - 08.2020
- Managed all occupational and non-occupational absenteeism due to illness or injury by ensuring accurate medical information was received
- Processed WSIB claims from beginning to completion; filing, investigating, processing and administering documents associated with accident reporting
- Facilitated and coordinated accommodation and return to work processes, ensuring employees return to productive work
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
Benefits Coordinator
AOM Benefits Trust
Toronto, ON
03.2016 - 08.2019
- Administered employee benefits programs, (group health, dental, accident, disability, retirement and life insurance benefits)
- Verified calculation of monthly premium statements for all group insurance policies and maintained statistical data relative to premiums, claims and costs
- Implemented open enrollment system to streamline benefits processes for employees
- Reviewed employees' benefits enrollment for accuracy prior to inputting data into MINNO
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels
- Prepared and maintained monthly employee reports, new-hire and absentee reports
- Resolved issues and inquiries from plan members regarding employee benefits through telephone, email, and in-person interactions.
Education
Diploma - Human Resources Management
George Brown College
Toronto, ONBachelor of Arts - Communications and Psychology
University of Windsor
Windsor, ONSkills
- Premium Calculations
- Problem Solving
- Disability claims process
- Recruitment
- Report generation
- Knowledgeable in all HR Systems
- Benefits and compensation
- HR management
- Microsoft Office proficiency
- Multitasking Abilities
- Flexible and Adaptable
Timeline
Human Resources Generalist
Stoneridge Insurance
03.2024 - 05.2024
Human Resources Generalist
Trenergy Inc.
10.2023 - 03.2024
Benefits and Disability Claims Specialist
Henry Schein Canada, Inc
07.2021 - 10.2023
Disability Management Coordinator
Regional Municipality of Niagara
10.2019 - 08.2020
Benefits Coordinator
AOM Benefits Trust
03.2016 - 08.2019
Diploma - Human Resources Management
George Brown College
Bachelor of Arts - Communications and Psychology
University of Windsor