Lisa Ritchie
Etobicoke,Ontario
Summary
Dynamic customer service representative with Delta Bingo and Gaming, recognized for enhancing guest satisfaction through effective issue resolution and compliance with gaming regulations. A dependable and fast learner, I trained new staff, fostering a high-performing team environment while ensuring seamless operations during peak events.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CSR
Delta Bingo and Gaming
10.2007 - Current
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Provided support during high-traffic events, ensuring efficient operations and positive guest experiences.
- Maintained knowledge of gaming regulations and policies to ensure compliance in customer interactions.
- Trained new staff on customer service protocols and system navigation for improved team performance.
Education
High School Diploma -
Emery Collegiate
Skills
Dependable
Punctual
Fast learner
Critical thinker
Languages
English
Elementary
Certification
Smart serve
Joint Health and Safety
Timeline
CSR
Delta Bingo and Gaming
10.2007 - Current
High School Diploma -
Emery Collegiate