Lisa Reyes

Sorted and processed incoming and outgoing mail, operated mail processing equipment and provided customer service at the post office counter.

• Distributed mail to correct destinations resulting in efficient delivery times.
• Assisted customers in purchasing postage, redirecting mail and resolving delivery issues.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed the preparation, processing and mailing of passport documents ensuring adherence to postal and passport policies.

Managed inventory control, cash control, and store opening and closing procedures.

• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Assisted with hiring, training and mentoring new staff members.