Owned the end-to-end design and implementation of operational procedures and the internal software platforms that support them across field operations, back office, and leadership reporting.
Platform & Product Delivery
- Architected and delivered a connected platform ecosystem:
Back-Office Platform (Centre Point) for scheduling, payroll readiness, job oversight, billing support, and AR workflows.
Employee Self-Service (iCentre) for scheduling visibility, time entry, job details, expenses, and vacation/sick requests.
Foreman/Team Lead Platform (Centre Projects) for crew management, safety forms, procurement/manpower requests, planning, and clock-in administration.
- Led requirements gathering with Payroll, Procurement, PMs, AR, Foremen, and Leadership; translated operational pain points into scalable workflows and software features.
Payroll, Timekeeping & Scheduling Transformation
- Implemented a unified timecard model for field + office, combining:
Clock in/out (office + job sites), digital vacation requests, sick day entry (manager notification), and general task time to complete under-8-hour days.
- Designed roles and responsibilities (Employee / Reviewer / Processor) with reminders and checkpoints to ensure Monday payroll cutoffs are consistently met.
- Introduced office attendance controls to reduce missed time-off reporting and improve payroll accuracy and cost tracking.
Job Management & Field-to-Office Workflow
- Built job management tooling to review and correct field entries (job notes, hours, materials, attachments, location info).
- Designed internal-only job statuses, billing notes, and communication workflows to reduce ad-hoc person-to-person follow-ups while keeping field UX focused.
- Created divisional collaboration model to split one job across divisions without data interference (contracts, costs, sales, statuses, notes), improving financial transparency.
Procurement Workflow Design
- Designed and implemented an end-to-end procurement workflow:
PR submission → procurement processing → supplier quoting → vendor selection → site delivery notification → receiving with packing slip upload → exceptions (damage/short shipments) → AP invoice approval readiness.
- Shifted receiving accountability to foremen to reduce admin bottlenecks and improve data quality at the point of delivery.
Accounts Receivable & Collections Enablement
- Built AR collections tracking by invoice and by client, including workflow statuses, notes, and follow-up scheduling.
- Implemented automated follow-ups, reminders, monthly statements, and PM notifications (digest of high-risk clients).
Business Intelligence & Executive Reporting
- Delivered embedded, role-based BI reporting across the platform ecosystem:
Progress draw report combining operational + financial data by project and PM with billing recommendations.
Technician performance analytics based on job contributions and hours.
Income Statement reporting in a traditional format with filters (department, fiscal periods, company-wide, salesperson).
Selected Impact
- Reworked payroll workflow from manual spreadsheets to digital time entry for all staff (field + office), enabling payroll readiness for ~1200–1500 weekly time entries by Monday noon and eliminating a dedicated payroll clerk function through automation.
- Reduced payroll cost leakage by enforcing attendance/time-off capture for salaried staff (clocked time treated as worked days; missing time requires vacation/sick submission or work-from-home justification).
- Built an “Average Day’s Pay” tool aligned to BC rules (30-day earnings + eligibility checks), saving $17,000 in 2025 by preventing overpayment vs fixed 8-hour assumptions.
- Delivered embedded BI reporting that consolidates 20+ sources into role-based dashboards for PMs, AR, foremen, and leadership—saving days of manual work per month in billing and collections prep.
Key Strengths
- Process architecture & operational governance (roles, checkpoints, enforcement models)
- Internal product design (requirements → build → rollout → adoption)
- Payroll/timekeeping systems, job costing, and attendance compliance
- Procurement workflow design (PR → quotes → receiving → AP readiness)
- Accounts receivable collections workflows + automated follow-ups/statements
- BI reporting across multi-source ecosystems (20+ data sources)
- Microsoft 365 ecosystem: Power Apps, Power Automate, SharePoint, Power BI
- SQL + data modeling; integrations (e.g., accounting/ERP + field systems)