Lisa Quach
Mississauga
Summary
Dynamic business owner with a proven track record at Snowies Bingsu, excelling in financial management and customer service. Skilled in digital marketing and team leadership, I successfully enhanced brand awareness and improved customer engagement, driving significant business growth while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Owner & Operator
Snowies Bingsu
Mississauga
11.2018 - 08.2025
- Managed all administrative and financial aspects of the business, including payroll processing, budgeting, and expense tracking.
- Provided exceptional customer service by addressing inquiries, managing complaints, and resolving disputes.
- Processed transactions, contracts, and vendor agreements, ensuring accuracy and compliance.
- Maintained detailed reports for inventory, sales, and business growth analysis.
- Developed and implemented marketing strategies to enhance brand awareness and customer engagement.
- Managed and trained employees to maintain high service standards.
Server
Hakka Ren
Mississauga
01.2017 - 08.2018
- Processed customer payments and managed financial records.
- Maintained customer accounts and tracked orders, ensuring high-quality service.
- Assisted with daily administrative tasks, such as scheduling and inventory management.
Full Time Supply Teacher
BrightPath Daycare
Mississauga
05.2017 - 06.2018
- Maintained detailed records and reports on student progress and daily activities.
- Coordinated schedules and lesson plans, ensuring compliance with educational guidelines.
- Managed parent communications, responding to inquiries and providing updates.
Customer Sales Representative
Skyzone
Mississauga
07.2012 - 12.2017
- Provided excellent customer service by assisting guests with bookings, policies, and account inquiries.
- Handled cash transactions and processed payments through POS systems.
- Ensured policy compliance by monitoring safety regulations and enforcing company procedures.
- Coordinated events and managed customer reservations to ensure a smooth experience.
Education
Early Childhood Educator Diploma -
Sheridan College
Trafalgar06.2018
Child & Youth Educator -
George Brown
St James06.2015
Skills
- Business Management
- Customer Service & Sales
- Digital Marketing & Social Media
- Payroll & Financial Management
- Event Planning & Coordinator
- Leadership & Team Management
- Administration & Organized Skills
- Early Childhood Education & Teaching
Languages
- English
- Vietnamese
Timeline
Owner & Operator
Snowies Bingsu
11.2018 - 08.2025
Full Time Supply Teacher
BrightPath Daycare
05.2017 - 06.2018
Server
Hakka Ren
01.2017 - 08.2018
Customer Sales Representative
Skyzone
07.2012 - 12.2017
Early Childhood Educator Diploma -
Sheridan College
Child & Youth Educator -
George Brown