Lisa Pringle
Winnipeg,MB
Summary
Dynamic leader with a proven track record at Apple, enhancing customer satisfaction and fostering team unity. Expert in sales and customer relations, excels in time management and team leadership, significantly improving service delivery. Skilled in staff training and development, drives performance to new heights, ensuring compliance and business growth.
Overview
21
21
years of professional experience
Work History
Lead
Apple
02.2015 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Facilitated new employee training program
Senior Assistant Manager
Saje Natural Wellness
03.2014 - 07.2016
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels and address discrepancies.
Assistant Manager
DAVIDsTEA
03.2012 - 03.2014
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Disability Claims Specialist
Great West Life Insurance
11.2003 - 06.2011
- Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
- Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
Education
Bachelor of Arts - Political Science
Mount Allison University
Sackville, NB2002
Skills
- Time Management
- Sales expertise
- Team Leadership
- Staff Training and Development
- Customer Relations
- Team motivation
- Product and service knowledge
- Goals and performance
Timeline
Lead
Apple
02.2015 - Current
Senior Assistant Manager
Saje Natural Wellness
03.2014 - 07.2016
Assistant Manager
DAVIDsTEA
03.2012 - 03.2014
Disability Claims Specialist
Great West Life Insurance
11.2003 - 06.2011
Bachelor of Arts - Political Science
Mount Allison University
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