Lisa Poulin
Courtice,ON
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Crew Member
Dairy Queen
Courtice, ON
08.2022 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Take-Out Specialist
Swiss Chalet
Courtice, ON
09.2021 - 05.2022
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
- Served food and alcohol following company standards and state service requirements to maintain freshness and safety.
Sandwich Artist
Subway
Courtice, ON
05.2021 - 09.2021
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
High School Diploma -
Holy Trinity Catholic Secondary School
Courtice, ON 09.2020 - Current
High School Diploma -
Courtice Secondary School
Courtice, ON 09.2018 - 07.2020
Skills
Customer engagement
Food preparation and safety
Sales expertise
Menu memorization
Cash Handling
POS system use
Cleaning and organization
Certification
Basic First Aid & CPR
Timeline
Crew Member
Dairy Queen
08.2022 - 10.2022
G2 License
03-2022
Take-Out Specialist
Swiss Chalet
09.2021 - 05.2022
Sandwich Artist
Subway
05.2021 - 09.2021
High School Diploma -
Holy Trinity Catholic Secondary School
09.2020 - Current
Basic First Aid & CPR
11-2019
High School Diploma -
Courtice Secondary School
09.2018 - 07.2020