Lisa Ponce
Chatsworth
Summary
Detail-oriented and able to learn new concepts quickly, with a strong background in communication and organization. Known for maintaining filing systems and processing invoices, ensuring smooth departmental operations. Committed to enhancing team collaboration and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Mojdeh Zafaranchi MD
West Hills, CA
09.2024 - 06.2026
- Assisted in patient intake, ensuring accurate documentation and efficient processing.
- Supported physicians during examinations by preparing instruments and managing patient flow to optimize care delivery.
- Educated patients on treatment plans and medication usage to promote adherence to care protocols.
- Conducted routine laboratory tests and communicated results to healthcare providers promptly.
- Implemented infection control procedures, contributing to improved clinic safety standards.
- Organized medical equipment and restocked supplies in exam rooms to ensure efficient workflow during patient visits.
- Gathered client medical history, including medications, symptoms, and allergies, to support accurate diagnosis and treatment.
- Managed medical records, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills
- Facilitated patient referrals to specialists or other healthcare providers to enhance care management plans.
- Answered a multi-line phone system promptly, addressing inquiries and directing calls efficiently.
- Coordinated follow-up appointments, ensuring seamless continuity of care post-visit.
Cashier/Back Stock Associate
Smart And Final
Chatsworth, CA
04.2024 - 10.2024
- Processed transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance the shopping experience.
- Maintained a clean and organized checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to streamline checkout procedures, improving overall efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged, and displayed merchandise as required.
Assistant/Secretary
United Fire Protection Services
Chatsworth, CA
11.2022 - 08.2023
- Organized and maintained calendars, including scheduling meetings and conference calls.
- Prepared documents, including memos, letters, and reports.
- Processed invoices for payment and tracked vendor and client payments to ensure timely financial operations.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Proofread documents before submission; corrected any errors found in grammar or punctuation
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CAMedical Assistance -
UEI College
Reseda, CASkills
- HIPAA compliance
- Clinical documentation
- Patient scheduling
- CPR
- Inventory management
- Multitasking and organization
- Customer service
- Conflict resolution
- Patience and composure
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Assistant
Mojdeh Zafaranchi MD
09.2024 - 06.2026
Cashier/Back Stock Associate
Smart And Final
04.2024 - 10.2024
Assistant/Secretary
United Fire Protection Services
11.2022 - 08.2023
High School Diploma -
Chatsworth Charter High School
Medical Assistance -
UEI College