Lisa Phung
Montréal
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
07.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Office Coordinator
ACN Canada
01.2018 - 03.2021
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Credit Administration Officer
TD Canada Trust
01.2016 - 01.2018
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Checked appraisals, title information and insurance documents for each property.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Taught new team members correct procedures for all areas of operations.
- Achievements/Tasks
Summer Intern (Administration)
Société de Transport de Montréal
05.2015 - 09.2015
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
Education
Bachelor's of Mechanical Engineering -
Université De Laval
08-2023
Skills
- Strong communication
- Written Communication
- Quick learner
- Problem solving
- Team work
- Solidworks
- Python
- MATHCAD
- AutoCad
- Microsoft Office
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Vietnamese
Limited Working
German
Elementary
Certification
First Aid Training:
Mandatory CPR, AED usage, and training for diverse medical emergencies like choking, fainting, allergies, cardiac events, and injuries.
Timeline
Flight Attendant
Air Canada
07.2022 - Current
Office Coordinator
ACN Canada
01.2018 - 03.2021
Credit Administration Officer
TD Canada Trust
01.2016 - 01.2018
Summer Intern (Administration)
Société de Transport de Montréal
05.2015 - 09.2015
Bachelor's of Mechanical Engineering -
Université De Laval