Lisa Phan
Buck Or Two
Edmonton,AB
13
years of professional experience
Detail-oriented professional with experience in cash handling and customer service. Skilled in processing payments accurately and resolving customer inquiries, enhancing the shopping experience. Strong background in maintaining cleanliness and organization in retail and residential settings, ensuring high client satisfaction through effective communication.
Work History
Cashier
2 Years 5 Months- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted cash, debit, and credit payments following store register procedures.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean register area and followed daily opening and closing routines.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted shoppers and answered questions about merchandise and store policies.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints to ensure customer satisfaction and adherence to company policy.
- Assisted with returns, exchanges, and merchandise adjustments at customer service desk.
- Restocked shelves and organized seasonal displays to enhance product visibility and customer shopping experience.
- Assisted management with scheduling and team coordination.
Residential Cleaner
8 Years 11 Months- Performed Molly Maid residential cleaning services in kitchens, bathrooms, and living areas.
- Mopped hard floors and sanitized high-touch surfaces in client homes.
- Scrubbed showers, sinks, toilets, and tubs to maintain spotless bathrooms.
- Vacuumed carpets, rugs, and upholstery following company cleaning checklists.
- Dusted furniture, fixtures, and baseboards using approved cleaning supplies.
- Emptied trash cans and disposed of waste materials properly.
- Cleaned refrigerator interiors and exteriors as instructed by homeowners.
- Inspected completed work to ensure that it met standards of cleanliness.
- Communicated politely with clients to confirm room priorities and special requests.
- Provided excellent customer service at all times.
- Followed Molly Maid safety practices while handling chemicals and equipment.
- Respected customer's privacy while performing duties in their homes.
- Kept records of time spent on each job for billing purposes.
Education
Skills
Cash handling
Payment processing
Refund processing
Customer service
Sanitation practices
Timeline
Cashier
Buck Or Two
10.2017 - 03.2020Read More
Residential Cleaner
Molly Maid
09.2007 - 08.2016Read More
Central Memorial
06.1993Read More