Summary
Overview
Work History
Skills
Languages
Timeline
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LISA PARKER

Napa

Summary

Dynamic server and shift manager with a strong work ethic and exceptional customer service skills honed in Napa Valley. Expert in upselling and wine service, fostering guest engagement and satisfaction. Bilingual communicator adept at personalizing dining experiences, contributing to increased repeat business and a loyal customer base.

Overview

14
14
years of professional experience

Work History

Server/Shift Manager

Fume Bistro
10.2018 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for guests.
  • Trained and mentored new staff on service standards and operational procedures.
  • Collaborated with kitchen staff to synchronize order preparation and minimize wait times.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Well versed in seasonal menu.

Server/Shift Manager

Napa General Store
08.2011 - 07.2018
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Daily specials memorization
  • Wine service
  • Positive and professional
  • Guest engagement
  • Bilingual

Languages

Spanish
Full Professional

Timeline

Server/Shift Manager

Fume Bistro
10.2018 - Current

Server/Shift Manager

Napa General Store
08.2011 - 07.2018

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LISA PARKER