LISA OUYANG
Richmond
Summary
Experienced Security Officer with 4+ years experience ensuring safety in diverse environments. Proven record safeguarding assets, individuals, and premises. Skilled in implementing robust security protocols, responding promptly to emergencies. Exceptional communicator dedicated to upholding professionalism and integrity.
Overview
4
4
years of professional experience
Work History
Mobile 1 Supervisor
Genesis Security
06.2023 - 08.2023
- Conducted regular training sessions on security protocols, emergency response, and conflict resolution, contributing to a highly competent and prepared team.
- Performed thorough daily inspections of uniforms, ensuring adherence to established standards of appearance and professionalism.
- Offered vital support to fellow security officers during challenging circumstances, providing backup and reinforcement to uphold safety and security protocols effectively.
Security Response Team Officer
Genesis Security
01.2021 - 06.2023
- Conducted vigilant patrols of designated parking areas, diligently identifying and addressing potential criminal activities, including break-ins, attempted security breaches, graffiti, and theft from vehicles.
- Executed prompt and tactful eviction of trespassers, ensuring their safe relocation and provided information on shelter and secure inspection facilities.
- Swiftly responded to dispatched service calls, efficiently managing tasks such as trespasser evictions, fire alarms, and customer access requests.
- Proactively deterred theft from parked vehicles through visible presence and proactive communication with patrons, advising against leaving valuables or anything visible in their vehicles.
- Offered valuable backup support to other units and static sites when dealing with confrontational trespassing incidents, ensuring effective resolution and maintaining security protocols.
Park Ranger (Seasonal Position)
District Of West Vancouver
06.2021 - 09.2021
- Conducted thorough patrols of parks and hiking trails to monitor and enforce compliance with park rules, regulations, and fire safety protocols.
- Educated and informed park visitors about fire safety regulations, ensuring their understanding and adherence to these crucial safety measures.
- Operated company vehicles to transport equipment and personnel to various parks and trails, ensuring efficient coverage of assigned areas.
- Collaborated closely with local law enforcement agencies and by-law officers as needed, fostering effective communication and cooperation to uphold park safety and security standards.
Community Safety Officer/Acting Site Supervisor
Commissionaires
12.2019 - 06.2021
- Collaborated with RCMP, Transit Police, and local By-Law Enforcement units in targeted localities, fostering a conspicuous community presence. Engaged in weekly meetings to strategize and address persistent issues.
- Conducted joint-patrols with by-law enforcement for increased community engagement, targeting by-laws related to transient individuals and businesses.
- Addressed disruptive behaviors such as loitering, panhandling, and illicit substance use on commercial premises, ensuring uninterrupted business operations and maintaining a secure environment.
- Demonstrated adept de-escalation skills when dealing with individuals living with mental health issues and/or influenced by drugs or alcohol, successfully diffusing potentially volatile situations.
- Held regular weekly meetings with prominent outreach services including BC Housing, Fraser Health, PHSA, and Sources, among others. Provided instrumental support to homeless individuals, addressing their mental health needs and facilitating access to essential social assistance services.
Education
Diploma -
Justice Institute of British Columbia
New Westminster, BC05.2021
Skills
- Community Relations
- Conflict De-Escalation
- Report Writing
- Complex Problem-Solving
- Basic Animal Care
- Pet Handling
Timeline
Mobile 1 Supervisor
Genesis Security
06.2023 - 08.2023
Park Ranger (Seasonal Position)
District Of West Vancouver
06.2021 - 09.2021
Security Response Team Officer
Genesis Security
01.2021 - 06.2023
Community Safety Officer/Acting Site Supervisor
Commissionaires
12.2019 - 06.2021
Diploma -
Justice Institute of British Columbia
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