Lisa Otway
Kelowna,BC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Only Deals Dollar Store
06.2012 - 03.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Trained new hires during their probation process, ensuring they were well-equipped to excel in their roles from day one.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Manager
Your Dollar Store With More
02.2008 - 05.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees and suppliers to keep everyone on same page
- Opened and closed location
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Alpha Secondary School
Burnaby, BC06.1987
Skills
- Employee Training
- Budget Administration
- Personnel Development
- Payroll Management
- Customer Service Management
- Retail Inventory Management
- Promotional Planning
- Supply Ordering
- Store Merchandising
- Loss Prevention
- POS Systems
- Store Opening and Closing
- Advertising and Marketing
- Problem-Solving
- Merchandise Planning
- Outstanding Communication Skills
- Store Operations
- Inventory Management
- Cash Management
- Staff Supervision
- Retail Merchandise Quality Standards
- Inventory Control
- Customer Service
- Team Motivation
- Pricing Strategies
- Recruiting and Hiring
- Team Leadership
- Bank and Safe Deposits
- Customer Response
- Friendly and Positive
- Accurate Money Handling
- Sales Promotions
- Customer Relations
- Bank Deposit Procedures
- Employee Terminations
- Product Merchandising
- Security System Monitoring
- Store Displays
- Delegating Work
- Staff Training
- Analytical Thinking
- Attention to Detail
- Upselling Techniques
Languages
References
Margy Ringrose 250-808-0778
Kate jikuri 250-575-4501
Timeline
Store Manager
Only Deals Dollar Store
06.2012 - 03.2023
Manager
Your Dollar Store With More
02.2008 - 05.2011
High School Diploma -
Alpha Secondary School
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