LISA ORAM
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Receptionist/Administrative Assistant
Legacy Chiropractic & Wellness
09.2022 - Current
- Key-holder position opening and closing clinic
- Welcome patients greeting them and orienting them to clinic upon arrival
- Maintain clean, organized and inviting reception area
- Maintain treatment rooms, assist will laundry when needed.
- Collaborate with two Chiropractic doctors, two Physiotherapists, two RMTs and Acupuncture doctor ensuring effective coordination of patient treatment schedules.
- Provide comprehensive information to patients calling or walking in about treatments provided and cost.
- Process payments through variety of health insurance benefit portals.
- Process and manage MVA insurance claims
- * Fulfill daily list of cleaning and sanitizing protocol
- * Execute record filing system to improve document
Administrative Assistant/Sales Associate
Massage Addict Legacy
03.2022 - 09.2022
- Keyholder Position opening and closing clinic
- Answer telephone calls and book appointments
- Welcome clients by greeting them and orienting them to Clinic upon arrival
- Assisted clients in selecting Membership that worked for their individual needs and generated consistent revenue
- Provided administrative support to Clinic, completing forms and documentation for new and existing clients
- Maintained cleanliness and safety of entire clinic
- Assisted with maintaining clean linen and towel supply
- Processing treatment payments through various health benefit portals
Child Care Provider
Mahogany/ Walden Preschool
04.2021 - 03.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided support for staff breaks and curriculum planning
- Taught children to organize toys, wash hands, cooperate and share
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted children with high needs in classroom to ensure their safety and well-being
- Completed Facility janitorial protocol and organization of storage and supply rooms
- Indoor and outdoor supervision of children ages 1 to 5 years old
Flooring and Paint Department Sales Associate
Rona
05.2018 - 12.2019
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge
- Maintained stock shelves by fronting and facing
- Learned about other departments in store to assist customers wherever needed
- Provided custom key and blind cutting services
Retail Store Owner/Hospitality Coordinator
Simplicitea Tea Room And Boutique
05.2015 - 05.2018
- Executed business plan, independently designed retail space and label design to market organic loose leaf tea blends
- Blended, packaged and labeled each tea blend personally
- Managed retail sales, marketing and inventory of store
- Coordinated and hosted private tea parties as well as community events for non-profit
- Set up and sold tea blends at public markets
- Hosted tea tasting events and personally educated attendees about cultural traditions, history and health benefits of tea
- Maintained cleanliness and organization of retail space and prep kitchen
Flooring Installation Assistant
Self Employed Sub Contractor W/ Spouse
08.2009 - 02.2015
- Installed variety of flooring products at residential, office, commercial and care facilities
- Maintained safety, organization and cleanliness on job sites
- Managed company billing, revenue and book keeping
Spa Attendant
Temple Gardens Hotel & Spa
06.2008 - 08.2009
- Welcomed guests to spa and escorted them to waiting lounge offering them robes to change into and refreshments while waiting
- Answered phone, explained treatment options available, costs of treatments and booked appointments
- Processed payments for treatments
- Sales support for products recommended and sold at spa retail shop
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Maintained locker rooms for mineral pools
- Counter service and food prep in spa cafe
- Cleaned treatment rooms and bathrooms stocking them for next day on closing shift
Education
High School Diploma -
Seaquam Secondary
Delta, BCChildcare Provider - Early Childhood Care And Education
Ashworth College/DEAC
Norcross, GA12.2020
Skills
- Good customer service skills, cleanliness, organization, communication skills, computer skills, detail oriented
Languages
English
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Legacy Chiropractic & Wellness
09.2022 - Current
Administrative Assistant/Sales Associate
Massage Addict Legacy
03.2022 - 09.2022
Child Care Provider
Mahogany/ Walden Preschool
04.2021 - 03.2022
Flooring and Paint Department Sales Associate
Rona
05.2018 - 12.2019
Retail Store Owner/Hospitality Coordinator
Simplicitea Tea Room And Boutique
05.2015 - 05.2018
Flooring Installation Assistant
Self Employed Sub Contractor W/ Spouse
08.2009 - 02.2015
Spa Attendant
Temple Gardens Hotel & Spa
06.2008 - 08.2009
High School Diploma -
Seaquam Secondary
Childcare Provider - Early Childhood Care And Education
Ashworth College/DEAC
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