Lisa Olsen
Kitchener,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Developmental Services Professional
KW Habilitation
01.2012 - Current
- Ministry reporting, managing and reconciling finances, data entry and online file management, handling crisis situations in a calm, supportive manner, working with families, training new staff, frontline support such as answering phones, accessing community services, assisting people of all abilities, and teaching staff training programs.
Various Publications
Freelance Writer
01.2009 - 01.2017
- Regular freelance articles published in ParentsCanada national magazine, The Waterloo Region Record, My Guelph magazine, as well as various websites and promotional material.
Operations Officer/Caseworker
Salvation Army
01.2006 - 01.2009
- Data entry, maintaining 5-10 pages of meticulous notes per day, handling crisis situations, teaching weekly court ordered classes to offenders and writing reports for parole consideration, compiling case notes and files, manages approximately 150 calls per day, legal reporting, working closely with other community services such as law enforcement and Correctional Service of Canada, knowledge of the criminal justice system, reporting in legal terminology. Hired and managed staff of 5. Caseload management of 6.
Residential Care Worker
YWCA
01.2004 - 01.2007
- Data entry, maintaining 5-10 pages of meticulous notes per day, handling crisis situations, reception duties, legal reporting, working closely with other community services such as law enforcement.
Education
Diploma - Journalism, Print
Conestoga College
Kitchener, ON01.2011
Skills
- Years of scheduling, hiring and training experience
- Ability to prioritize work to meet changing demands
- Excellent communication skills
- Excellent grammar and proofreading skills
- Customer service
- Attention to detail
- Flexible and adaptable
- Time management
Languages
English
Native or Bilingual
Timeline
Developmental Services Professional
KW Habilitation
01.2012 - Current
Various Publications
Freelance Writer
01.2009 - 01.2017
Operations Officer/Caseworker
Salvation Army
01.2006 - 01.2009
Residential Care Worker
YWCA
01.2004 - 01.2007
Diploma - Journalism, Print
Conestoga College
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