Lisa Olm
Vancouver,BC
Summary
Dynamic sales volunteer with a proven track record at More Than A Roof Housing, excelling in client relationship building and sales strategy development. Recognized for enhancing team productivity and driving repeat business through exceptional customer service. Proficient in CRM systems, demonstrating a goal-oriented mindset and commitment to achieving results.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sales Volunteer
More Than A Roof Housing
06.2024 - Current
- Managed time effectively to prioritize tasks during peak hours while still attending to less urgent responsibilities when necessary.
- Strengthened relationships with existing clients, resulting in increased repeat business and referrals.
- Enhanced team productivity by sharing best practices and offering support during busy periods or challenging situations.
- Assisted customers in making informed purchasing decisions, leading to higher levels of satisfaction and loyalty.
Registration Officer
Elections Canada
04.2025 - 04.2025
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
Laborer
TLC
03.1998 - 04.1999
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Cashier
A&W
04.1997 - 03.1998
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
Stanley's Bar
12.1995 - 01.1996
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
HomeMarker
Myself
12.1992 - 03.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Laborer
Bick's Pickles
05.1988 - 04.1989
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Labelled the jars
PreFab Maker
Ajax Pre Fab
05.1987 - 07.1987
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Cashier
Tim Hortons
09.1986 - 10.1986
- Helped customers complete purchases, locate items, and join reward programs.
- Took Orders
- Greeted Customers
- Handled Cash
- Light Housework
Carnival Worker
Robertson Amusement
06.1986 - 06.1986
- Supervised children''s play areas, ensuring a safe space for young guests to enjoy their time at the event.
- Assisted in the setup and teardown of carnival attractions, ensuring timely event start and end times.
- Implemented crowd control measures as needed to maintain orderliness within the grounds during peak hours.
- Managed ticket booths, accurately collecting payments and distributing ride tickets to guests.
- Earned positive feedback from supervisors and peers alike for consistently demonstrating strong work ethic and commitment to team success.
- Enhanced customer experiences by providing friendly and efficient service while operating carnival rides.
- Upheld high standards of cleanliness throughout entire grounds area, contributing to a welcoming environment for all event attendees.
Education
Operating As A Mental Health Support Worker
03-2025
Mental Health Support Workers play an important function in the treatment of those suffering from mental health problems.
The course examined numerous mental health problems, including schizophrenia, personality disorders, eating disorders, and sleeping issues. It also taught us about stress, anxiety disorders and psychiatric issues affecting children and adolescents.
Any intellectual, emotional, or behavioral impairment that is considered " clinically substantial"
Identify the many medications used to treat psychiatric problems.
Introduction To Drug And Alcohol Awareness
01-2025
This course brings the issues to light and offers solutions for dealing with this crisis emphasis on the situation in the United Kingdom.
The first lesson in this course defines what addiction is, the types of addiction that occur and their symptoms.
Then we explore the types of drugs commonly encountered in the UK and their legal classifications.
The pros and cons of alcohol, its history and health risks that include numerous diseases like liver cirrhosis, hypertension, and cancer.
Mental Health Studies- Suicide, Violent Behavior
05-2023
Introduction to areas of mental health where actives, actions or habits of people endanger their and welfare.
The course introduces the learner to suicide, conditions hat are likely to cause suicide, and preventable treatment measures.
The course teaches how to manage violent patients and outlines the complex area of substance abuse.
The course describes the long term and short term effects of substance abuse, and identifies the signs, symptoms and treatment for overdose and withdrawal of alcohol, opioids and barbiturates.
Skills
- Client relationship building
- Goal-oriented mindset
- Sales strategy development
- CRM proficiency
Certification
- [Area of certification] Training - [Timeframe]
Mental Health Studies- Suicide, Violent Behavior And Substance Abuse
- Introduction to Drugs and Alcohol
- Operating as a Mental Health Support Worker
- Diploma in Mental Health
Timeline
Registration Officer - Elections Canada
04.2025 - 04.2025
Sales Volunteer - More Than A Roof Housing
06.2024 - Current
Laborer - TLC
03.1998 - 04.1999
Cashier - A&W
04.1997 - 03.1998
Bartender - Stanley's Bar
12.1995 - 01.1996
HomeMarker - Myself
12.1992 - 03.1995
Laborer - Bick's Pickles
05.1988 - 04.1989
PreFab Maker - Ajax Pre Fab
05.1987 - 07.1987
Cashier - Tim Hortons
09.1986 - 10.1986
Carnival Worker - Robertson Amusement
06.1986 - 06.1986
Alison College - , Operating As A Mental Health Support Worker
Alison College - , Introduction To Drug And Alcohol Awareness
Alison College - , Mental Health Studies- Suicide, Violent Behavior
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