Summary
Overview
Work History
Education
Skills
Languages
Manage Girls High Performance Hockey Team
Timeline
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Lisa O'Hara

Whitby,ON

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

16
16
years of professional experience

Work History

Senior Account Manager

NLI Solutions Inc.
04.2016 - Current
  • Provide extensive support in sales and account management to key accounts.
  • Work with customers to develop strategic business and account plans.
  • Deliver sales presentations and pitches to clients, assisting in the curation of products that interest various demographics, collectors, and employees.
  • Mentor junior account management professionals to develop skills and increase company revenue.
  • Contribute to annual revenue goals by selling new services and developing new accounts.
  • Research emerging industry trends, applications, and concepts to enhance products and services.
  • Cultivate productive relationships with business representatives and consulte closely to uncover needs and match to available solutions.
  • Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitate client satisfaction and renewed customer relations to drive growth.
  • Educate clients on new products or services to increase customer engagement with brands.
  • Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinate with internal teams to facilitate prompt delivery of client projects.
  • Oversee new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Review and mitigated discrepancies to increase sales, reduce costs and streamline processes.

Senior Account Manager

Somcan Marketing & Sales
09.2010 - 04.2016
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Worked with customers to develop strategic business and account plans.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

Front End Supervisor

Costco
04.2007 - 04.2009
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 26 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.

Education

Business Administration

Toronto School of Business
Oshawa, ON
06.2005

Skills

  • Cost Reviewing
  • Inventory Understanding
  • Account Verification
  • Sales Expertise
  • Event Planning
  • Issue Resolution

Languages

English
Full Professional

Manage Girls High Performance Hockey Team

I enjoy contributing to my children's sports team by taking lead roles in the Management of the Team. This role includes booking tournaments, games, and playoffs. Selecting accomodations for team travel. Booking team activities for Team Building and player development.

Timeline

Senior Account Manager

NLI Solutions Inc.
04.2016 - Current

Senior Account Manager

Somcan Marketing & Sales
09.2010 - 04.2016

Front End Supervisor

Costco
04.2007 - 04.2009

Business Administration

Toronto School of Business

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Lisa O'Hara