LISA OBST
Parkland County,AB
Summary
Experienced in compassionate patient care and customer service with a strong background in managing operations and building client relationships. Skilled in communication, emotional support, and personal assistance, ready to leverage these abilities as a Customer Experience Representative. Excited to contribute to a team by enhancing customer interactions and satisfaction.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Owner/Operator
Fern's Auto Service
Arnprior
07.2011 - 11.2022
- Oversaw daily operations, focusing on personnel management, inventory control, budgeting, and pricing to enhance operational efficiency.
- Cultivated relationships with clients, suppliers, and subcontractors to facilitate successful project completion.
- Delivered friendly, engaging customer service to create positive experiences for internal and external customers.
PSW
Fairview Manor
Almonte, Ont
09.2015 - 01.2019
- Facilitated daily living activities, enhancing comfort and independence through bathing, dressing, and grooming support.
- Delivered compassionate personal hygiene services, fostering dignity and well-being for individuals needing assistance.
- Supported residents in activities of daily living, promoting health and preserving dignity.
Ward Clerk
Arnprior Regional Hospital
Arnprior, ON
07.2006 - 10.2016
- Communicated effectively with healthcare team members, delivering timely updates on patient progress to enhance collaborative care.
- Answered multi-line phones, addressing inquiries to ensure clear communication and patient satisfaction.
- Operated office equipment including printers, scanners, and photocopiers, supporting efficient administrative processes.
Education
Diploma - Personal Support Worker
Willis College
Arnprior 01.2015 - 08.2015
Diploma - Pharmacy technician
CDI College
OttawaSkills
- Client relationship management
- Budgeting and forecasting
- Customer relationship management
- Client relationship management
- Customer service
- Compassionate patient care
- Conflict resolution
- Conflict resolution
- Conflict resolution
Timeline
PSW
Fairview Manor
09.2015 - 01.2019
Diploma - Personal Support Worker
Willis College
01.2015 - 08.2015
Owner/Operator
Fern's Auto Service
07.2011 - 11.2022
Ward Clerk
Arnprior Regional Hospital
07.2006 - 10.2016
Diploma - Pharmacy technician
CDI College