Lisa Nikolaou
Newmarket,Canada
Summary
Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Customer Care Representative
Hyundai
Newmarket, Ontario
03.2026 - Current
- Managed customer inquiries through various communication channels.
- Educated customers on vehicle features and services available.
- Coordinated service appointments to enhance customer satisfaction.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered customer support to high call load each shift.
Holistic Nutritionist/ Buyer and Assistant to Manager
Tottenham Health Foods
Tottenham, Canada
01.2023 - 09.2024
- Opening the store
- Customer service
- Key holder
- Cash register counting
- Cashing out customers
- Order from UNFI and ONFC weekly
- Ordering grocery and supplements for the store.
- Sourcing new supplements/ grocery items for store and special orders
Holistic Nutritionist
Harmony Whole Foods
Orangeville, Canada
03.2020 - 03.2023
- Customer service; Greeting all customers. Assisting in customer's requests and directing them to the product they are seeking. Ensuring customer is satisfied with questions, products and information.
- Deciphering main health concern while educating and recommending products that will aid in the customer's ailment.
- Suggesting products and foods that the customer is deficient in.
- Education; Teaching customers about supplements, foods, herbs and teas. Explaining the benefits and overall health. Stirring customers in the right direction for their health needs.
Holistic Nutritionist
Orangeville Wellness Clinic
Orangeville, Canada
04.2022 - 02.2023
- Addressing clients main health concern.
- Assessing stress, sleep, medications and supplements.
- Dietary changes based on inflammation and allergies ect are addressed.
- Meal plans, exercise routine and suggestions for daily self care.
- Support along the journey with clients.
- Check up emails to clients for added support and encouragement.
- Removing allergens from the clients diet, personal care items ect.
- Supplements are suggested based on suspected deficiencies.
- Blood tests might be suggested to check iron and B-12 levels.
Holistic Nutritionist
Better Health Clinic
Orangeville, Canada
11.2021 - 03.2022
- Nutritional consults
- Selling supplements
- Ordering supplements and sourcing new supplements
- Answering any questions/ concerns
- Writing articles or recipes for the website Using mailchimp.
- Social media posts and gain followers
- Creating weight loss programs
- Dietary recommendations
Supplements Manager
Goodness Me! Natural Food Market
01.2016 - 10.2018
- Customer service; Greeting all customers. Assisting in customer's requests and directing them to the product they are seeking. Ensuring customer is satisfied with questions, products and information.
- Deciphering main health concern while educating and recommending products that will aid in the customer's ailment.
- Suggesting products and foods that the customer is deficient in.
- Education; Teaching customers about supplements, foods, herbs and teas. Explaining the benefits and overall health. Stirring customers in the right direction for their health needs.
- Managing and directing all staff members of supplements department. Ensuring daily tasks are being completed. Encouraging all staff members. Ensuring the department is running smoothly and efficiently in all aspects.
- Schedule educational seminars with brands for staff trainings.
- Cash register; Closing and opening the store. Counting and balancing the cash at the end of the day. Balancing safe & tills and counting the cash at the beginning of/or end the day. Working the front of the store and cashing people out with their purchase.
- Organizing breakfast & learns for staff to further educate the team.
- Hire team members for department.
- Organize and promote classes in-store.
- Key holder
Holistic Nutritionist
Healthy Planet
01.2014 - 01.2016
- Customer service; Greeting all customers. Assisting in customer's requests and directing them to the product they are seeking. Ensuring customer is satisfied with questions, products and information.
- Deciphering main health concern while educating and recommending products that will aid in the customer's ailment.
- Suggesting products and foods that the customer is deficient in.
- Education; Teaching customers about supplements, foods, herbs and teas. Explaining the benefits and overall health. Stirring customers in the right direction for their health needs.
- Answering phone; ensuring any questions, concerns of customers are answered to the satisfaction.
- Ordering products upon customer requests.
- Cash register; Closing and opening the store. Counting and balancing the cash at the end of the day. Balancing and counting the cash at the beginning of the day. Working the front of the store and cashing people out with their purchase.
- Filling store; counting and filling orders daily. Ensuring customer's requests are put aside. Filling shelves upon priority. Entering invoices for store transfers upon needed.
Education
RHN - Nutrition
The Canadian School of Natural Nutrition
Mississauga, ONSkills
- Management
- Order fulfilment
- Scheduling
- Data entry
- Operations
- Retail sales
- Nutritional assessment
- Supplement education
- Product sourcing
- Dietary recommendations
- Customer service
- Inventory management
- Cash handling
- Weight management
- Digestive health
- Supplement recommendations
- Nutrition education
- Booking appointments via phone/email
Certification
Holistic Nutritionist designation, 10/01/13, Present
Additional Information
Completed educational seminars from Naturopathic doctors, CanPrev, Garden Of Life, Pasco, Botanica, Genestra, Mega Food, Natural Factors, Carina Organics, Thursday Plantation & Kosmea, Skin essence organics, Andalou, HerbaSante, Naka, Living Alchemy, Anne Marie Borlind
Timeline
Customer Care Representative
Hyundai
03.2026 - Current
Holistic Nutritionist/ Buyer and Assistant to Manager
Tottenham Health Foods
01.2023 - 09.2024
Holistic Nutritionist
Orangeville Wellness Clinic
04.2022 - 02.2023
Holistic Nutritionist
Better Health Clinic
11.2021 - 03.2022
Holistic Nutritionist
Harmony Whole Foods
03.2020 - 03.2023
Supplements Manager
Goodness Me! Natural Food Market
01.2016 - 10.2018
Holistic Nutritionist
Healthy Planet
01.2014 - 01.2016
RHN - Nutrition
The Canadian School of Natural Nutrition