Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lisa Mutter

Summary

Dynamic professional with a proven track record at Gerdau Steel, excelling in customer service and problem-solving. Recognized for maintaining operational efficiency and fostering positive client relationships. Adept at managing high-pressure situations while ensuring compliance with safety regulations. Strong communicator with exceptional adaptability and time management skills, committed to enhancing customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scale House Operator

Gerdau Steel
05.2021 - Current
  • Maintained smooth operations by promptly addressing any scale malfunctions or issues.
  • Promoted a positive company image by maintaining a clean, organized work area at all times.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Answered customer calls professionally and routed to appropriate person.
  • Followed up with customers to handle delays or other issues.
  • Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
  • Operated weigh scales and issue purchase invoices, Cheques and other payments to customers

Sales Associate

Peller Estates Wine
03.2021 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Grade 12 -

Center Wellington District High School
Fergus, ON
06.1999

Skills

    Work well under pressure

    Problem Solver

    Adaptability

    Time management

    Great Communicater

    Exception Customer Service

Languages

English
Elementary
English
Elementary

Certification

CPR First Aid

Smart Serve

Timeline

Scale House Operator

Gerdau Steel
05.2021 - Current

Sales Associate

Peller Estates Wine
03.2021 - 12.2024

Grade 12 -

Center Wellington District High School

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Lisa Mutter