Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Moshuk

Edmonton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Receptionist

Hair Trends
12.2017 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Sales Supervisor

Spencer's
02.2017 - 12.2017
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.

Lead Bartender

McRays
11.2016 - 11.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.

Activations\Consumer Credit

NCO
01.2003 - 01.2008
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Enhanced credit decision-making by conducting comprehensive consumer credit analyses.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.

Education

Health Care Aide

Norquest College
Edmonton, None
07-2025

Some College (No Degree) - Medical Transcription, Editing And Documentation

Canscribe
Kelowna, BC
12.2022

Skills

  • Reliable and Punctual
  • Research and Data Analysis
  • Administrative Support
  • Scheduling and Calendar Management
  • Office administration
  • Verbal and written communication
  • Transcription and dictation
  • Multi-line Telephone Systems
  • Administrative support
  • Microsoft office
  • Medical terminology

Timeline

Receptionist

Hair Trends
12.2017 - 06.2018

Sales Supervisor

Spencer's
02.2017 - 12.2017

Lead Bartender

McRays
11.2016 - 11.2017

Activations\Consumer Credit

NCO
01.2003 - 01.2008

Health Care Aide

Norquest College

Some College (No Degree) - Medical Transcription, Editing And Documentation

Canscribe

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Lisa Moshuk