Lisa Moore
IT Intern
Vancouver,BC
Summary
Dedicated and detail-oriented gamer, computer savvy, with extensive experience in community service, customer service, and support roles. Seeking to leverage my skills and experience to transition into an IT role, providing technical support and solutions while maintaining a fantastic working environment with my team and those I am assisting with IT Support.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
ASSISTANT MANAGER
STYLE SOFTWARE SOLUTIONS
01.2003 - 03.2006
- Managed sales staff team and handled HR aspects, including interviewing and performance management
- Ensured compliance with company protocols and procedures
- Provided technical support for software products and assisted customers with troubleshooting issues.
HEALTH CARE SUPPORT WORKER
PROVIDENCE HEALTH CARE
4 2021 - 7 2022
- Assisted with critical non-clinical support for residents and the care team
- Established a caring relationship with clients, residents, and families
- Restocked supplies, assisted in social activities, and performed personal housekeeping duties
- Anticipated the needs of the care team while performing daily required duties
- Utilized electronic health records (EHR) systems for managing patient information and documenting care activities.
PRECEPTORSHIP
SPECTRUM SOCIETY FOR COMMUNITY LIVING
11.2020 - 01.2021
- Supported activities of daily living for adults with physical, mental health, and developmental disabilities
- Administered medications, scheduled medical appointments, and facilitated socialization
- Strictly followed all Health & Safety protocols with appropriate use of PPE
- Used assistive technology devices to support clients' mobility and daily activities
- IT support assistance during preceptorship to clients.
CUSTOMER SERVICE REPRESENTATIVE
BED BATH & BEYOND
10.2017 - 10.2019
- Professionally interacted with customers, resolving concerns and complaints calmly
- Managed cashier duties, stocking, merchandising, and customer service
- Conducted weekly product demonstrations and mentored new staff
- Worked with POS systems and ensured accuracy in transaction processing and inventory management.
Education
Diploma - Health Care Aide
DRAKE MEDOX COLLEGE
Vancouver, BC 05.2001 -
Diploma - Community Service Worker
ACADEMY OF LEARNING
Vancouver BC 02.2020 - 01.2021
Skills
Software Troubleshooting
Super Hero like Multitasking Abilities
20 Years of working in the Customer Service field
Ravenous consumer of information
Outside the box thinking
Creative Thinking (Diehard Gamer, Entertainment (Zombies!), Jack of all Trades)
Adaptable and Flexible
3D High-end workstation design and parts acquisitions, hardware repair
Critical Thinking
Software Installation
Godlike Google-fu
Software Troubleshooting
Certification
Stress Management and Coping Skills Webinar - OCAPICA Well(ness)essity Program, 2021
Languages
English
Native or Bilingual
Timeline
PRECEPTORSHIP
SPECTRUM SOCIETY FOR COMMUNITY LIVING
11.2020 - 01.2021
Diploma - Community Service Worker
ACADEMY OF LEARNING
02.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
BED BATH & BEYOND
10.2017 - 10.2019
ASSISTANT MANAGER
STYLE SOFTWARE SOLUTIONS
01.2003 - 03.2006
Diploma - Health Care Aide
DRAKE MEDOX COLLEGE
05.2001 -
HEALTH CARE SUPPORT WORKER
PROVIDENCE HEALTH CARE
4 2021 - 7 2022
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