Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lisa Mitts

Springwater,ON

Summary

I would like to express my enthusiastic interest in the Activity Aide position at Chartwell Allendale Station Retirement Residence. My years of experience in providing compassionate care to our most vulnerable population, both as a Personal Support Worker and Educational Assistant, as well as my customer service experience as a Realtor, have equipped me with the skills and compassion necessary to create a stimulating and engaging environment for residents. I am confident that I can make a valuable contribution to your team, with shared values and a joint mission in "Making People's Lives BETTER."

Overview

20
20
years of professional experience

Work History

Real Estate Agent

Keller Williams
Barrie, Ontario
05.2022 - 04.2024
  • Developed and presented purchase offers to sellers for consideration.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Increased personal revenue by completing multiple home and property sales.
  • Presented properties to potential buyers and addressed questions.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Researched current listings available in the area using multiple online resources.
  • Prepared comparative market analysis to estimate properties' value.
  • Managed real estate transactions from initiation to closing.
  • Maintained current and accurate CRM database of prospective customers.
  • Created detailed property descriptions for use in marketing material.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Scheduled and attended weekly appointments with clients.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Analyzed potential investment opportunities based on financial reports.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Responded promptly to client inquiries via phone or email.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Attended industry events such as conventions and seminars.
  • Maintained updated knowledge of local real estate markets.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.

Substitute Educational Assistant

York Catholic District School Board
Keswick, Ontario
09.2022 - 06.2023
  • Ensure students safety inside and outside classrooms by proactively monitoring behaviours and tracking students movements, safety hazards and visitors.
  • Maintained focused, inclusive and supportive learning environments.
  • Work one-on-one with special needs students (Autism, Attention Deficit Disorder) to help navigate through learning challenges.
  • Facilitate communication skills with the use of Picture Exchange Communication System (PECS).
  • Communicate and collaborate well with educators from various grade levels.
  • Apply positive reinforcement to redirect negative behaviours.
  • Supported students throughout academic instruction and assignments.
  • Assist children at stations during small group learning periods.

Real Estate Agent

Remax Hallmark Chay
Barrie, Ontario
04.2017 - 05.2022
  • In addition to my role and responsibilities as a Real Estate Salesperson at Keller Williams, I also provided a service carried out by me, which included home staging, decorating, and cohesive design as part of my service.

Personal Support Worker

IOOF Seniors Homes Inc.
Barrie, Ontario
09.2015 - 04.2022
  • Helped clients with personal needs, including exercise, bathing, personal grooming, and feeding.
  • Engaged with residents and their families to provide emotional support and daily living instruction.
  • lifted, moved and adjusted residents to ambulate individuals with diverse needs.
  • Reported concerns to the Nurse Supervisor to promote optimal care.
  • Assisted residents during ROM exercises to maintain musculoskeletal functions and increase or maintain strength.
  • Improved resident outlook and daily living through compassionate care.
  • Observed residents for changes in physical, emotional, mental, or behavioral condition and injuries.
  • Aided by mobility and independence for disabled individuals, and continually monitored for safety.
  • Encouraged residents to participate in ADLs to enhance personal dignity.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed safe lifting and transferring techniques to support residents.

Personal Support Worker

St Joseph's Health Care Centre Guelph
Guelph, Ontario
09.2010 - 06.2015
  • Continuing Complex Care Unit (complex medical program) working with patients ranging from young adults to seniors. Mental heath, cancer patients', Short-term crisis stays, post-surgery rehabilitation, respite.
  • Built strong and trusting rapport with patients and loved ones.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Lifted, moved and adjusted patients to ambulate individuals for diverse needs.
  • Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided emotional support for terminally ill patients and their families.
  • Secured Unit (Alzheimer's/Dementia/Aggressive Behaviours
  • Palliative Unit

Personal Support Worker

Simcoe Manor
Beeton, Ontario
05.2004 - 04.2010
  • Secured/locked unit
  • Aggressive behaviours, flight risks
  • Alzheimers, Dementia
  • Palliative Care/End of life support and care
  • Non-Violent Crisis Intervention training

Education

Real Estate Salesperson -

OREA Real Estate College
Toronto, ON
04-2017

Personal Support Worker -

Simcoe County District School Board
Barrie
06-2003

Skills

  • Effective communication skills, both written and verbal,
  • Ability to work under pressure in a fast-paced environment
  • Strong customer service skills
  • Ability to integrate seamlessly with all personalities
  • A great love, respect, and admiration for our aging community
  • Creative
  • Passion for cooking, baking, and creating new and interesting dishes
  • Strong interpersonal skills
  • Professional, compassionate, positive, trustworthy, patient, outgoing, and friendly attitude
  • Reliable, organized, and dependable
  • Strong initiative and a strong work ethic
  • Ability to multitask, and willingness to learn new tasks, and further education
  • Excellent teamwork ethics, and sensitive to the needs of others
  • Nonviolent Crisis Intervention
  • Activity Aide experience at VON Adult Day Program (Beeton, ON), as part of community field placement
  • Always ready to explore new ideas and pathways to better enhance the environment for our vulnerable and aging community

Affiliations

  • Proud Mom to two children, 18 & 23. My eldest holds a Bachelor of Science degree in Psychology and my youngest is enrolled at Georgian College in the Paramedic program.
  • Dog Mom to a 10 year old Portuguese Water Dog
  • Creative outlets are my passion
  • gardening (very cathartic for me)
  • live theatre
  • cooking and baking
  • creating acrylic abstract art and canvas textured art
  • home renovation projects
  • travel
  • making a valiant effort to push myself beyond my comfort zone to gain the most from each and every experience. When it feels uncomfortable, you're on the path to growth.
  • Growing and learning as much as possible.
  • Reading

References

References available upon request.

Timeline

Substitute Educational Assistant

York Catholic District School Board
09.2022 - 06.2023

Real Estate Agent

Keller Williams
05.2022 - 04.2024

Real Estate Agent

Remax Hallmark Chay
04.2017 - 05.2022

Personal Support Worker

IOOF Seniors Homes Inc.
09.2015 - 04.2022

Personal Support Worker

St Joseph's Health Care Centre Guelph
09.2010 - 06.2015

Personal Support Worker

Simcoe Manor
05.2004 - 04.2010

Real Estate Salesperson -

OREA Real Estate College

Personal Support Worker -

Simcoe County District School Board

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Lisa Mitts