Lisa Mitchell
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Human Resource Manager
Department Of National Defence
08.2004 - Current
- Organized and led staff orientation programs and training to promote collaboration.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coordinated technical training and personal development classes for staff members.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Instructed senior leaders on appropriate employee corrective steps.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
Administrative Assistant
SISIP Financial Services
05.2000 - 08.2004
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams..
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Clerical Assistant
Ontario Provincial Police
12.1998 - 03.2000
- Delivered clerical support by handling range of routine and special requirements.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
- Composed sensitive, confidential reports and documentation.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Collaborated with various departments to complete assigned tasks.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Bank Teller
CIBC
06.1994 - 11.1994
- Educated customers on use of banking website and mobile apps.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Diploma - Banking And Financial Services
Compu College
Fredericton, NB06.1994
High School Diploma -
Baden Senior School
Baden-Soellingen, West Germany 06.1990
Skills
- Performance Management Systems
- Employee Development
- Records Management
- HR policies and procedures
- Operations Management
- Payroll Management
- Policy Enforcement
Languages
English
Native or Bilingual
Timeline
Human Resource Manager
Department Of National Defence
08.2004 - Current
Administrative Assistant
SISIP Financial Services
05.2000 - 08.2004
Clerical Assistant
Ontario Provincial Police
12.1998 - 03.2000
Bank Teller
CIBC
06.1994 - 11.1994
Diploma - Banking And Financial Services
Compu College
High School Diploma -
Baden Senior School