Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA MILOSLAVICH

Sonora

Summary

With over 20 years of experience in customer service, multitasking, and time management, dedicated and hardworking employee. Approach to dealing with clients and colleagues is always diligent and respectful, ensuring a positive and memorable experience for everyone. Known for flexibility and hardworking attitude when it comes to streamlining internal processes. Ultimate goal is to provide exceptional service and contribute to the success of the team.

Overview

22
22
years of professional experience

Work History

Cashier

Dollar Tree Stores
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Peer Review Specialist

CalCPA
04.2016 - 02.2024
  • Answered all incoming calls, maintained general mailbox
  • Replied to emails, forwarding calls or emails to the appropriate person when needed
  • Responded to client inquiries
  • Helped clients navigate through the website
  • Performed routine clerical tasks such as mailing, copying, faxing, filing and scanning
  • Follow up with clients as needed to collect necessary information
  • Calendar management of monthly meetings, sending out invites for each meeting, including hosting meetings
  • Ad hoc projects as needed
  • Processed payments from customers
  • Researched, analyzed and resolved billing issues with customers or vendors promptly

Office Assistant

California Milk Advisory Board
01.2016 - 03.2016
  • Performed routine clerical tasks including make copies, send fax, disperse incoming mail
  • Answered all incoming and outgoing correspondence and answered multiline phone
  • Processed all expenses and reimbursements
  • Shipped packages and correspondence by Fedex ad UPS
  • Maintained and kept kitchen stocked
  • Lead the process of relocation of office

Administrative Assistant

San Francisco Equine Inc.
10.2002 - 10.2015
  • Supported two (2) veterinarians with all administrative duties
  • Calendar management and travel scheduling as needed
  • Billing data entry
  • Managed all accounts receivable
  • Prepared accounts receivable and expected revenue reports for controller
  • Reconciled collections and billing disputes
  • Coordinated between doctors, trainers and owners

Education

GED -

Sequoia Union High School
Redwood City, CA

Skills

  • Adobe Acrobat
  • Google Docs
  • Flexible and adaptable
  • Customer service oriented
  • Clerical Support
  • Calendar Management
  • Check processing
  • Phone call answering
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Reliable team player
  • Reliable transportation
  • Valid California driver's license
  • Customer assistance

Timeline

Cashier

Dollar Tree Stores
07.2024 - Current

Peer Review Specialist

CalCPA
04.2016 - 02.2024

Office Assistant

California Milk Advisory Board
01.2016 - 03.2016

Administrative Assistant

San Francisco Equine Inc.
10.2002 - 10.2015

GED -

Sequoia Union High School

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LISA MILOSLAVICH