Lisa Miller
Spruce Grove,Alberta
Summary
Experienced and skilled Property Manager with proven ability to effectively oversee property operations and prioritize tenant satisfaction. Demonstrated success in managing complex property portfolios and implementing strategic cost-saving initiatives. Possesses strong leadership qualities and a knack for problem-solving, contributing to enhancement of property value and operational efficiency.
Overview
12
12
years of professional experience
Work History
Director of Property Management
ONE Property Management LP
09.2024 - Current
- Oversees the Edmonton ICE District, Calgary and Toronto property management teams.
- 3 direct reports.
- Reviewed budgets for properties and submitted total budget up to $10M for approval.
- Oversaw budget development, ensuring cost-effective allocation of resources across all properties under management.
- Monitored, investigated and resolved ongoing concerns on properties.
General Manager
ONE Property Management LP
09.2023 - 08.2024
- Managed the Edmonton ICE District Portfolio
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Senior Property Manager
ONE Property Management LP
01.2021 - 08.2023
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Streamlined property management processes for improved efficiency and cost savings.
Property Manager
ONE Property Management LP
05.2018 - 12.2021
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Administrator
ONE Property Management LP
07.2015 - 04.2018
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Organized community events to promote resident engagement and foster a sense of belonging within the complex.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
Property Manager
Strategic Group
06.2012 - 07.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
Real Estate Council of Alberta
Edmonton, ABNo Degree - Accounting And Bookkeeping
MacEwan University
Edmonton, AB11-2017
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB07-2005
Skills
- Property Inspections
- Real Estate Transactions
- Rent collection
- Capital Improvement
- Portfolio Management
- Maintenance Supervision
- Sustainability Initiatives
- Construction Oversight
- Lease administration
Languages
English
Elementary
Accomplishments
- Demonstrated skill and career growth by being promoted [Number] times in [Number] years.
- Supervised team of [Number] staff members.
Affiliations
- BOMA Edmonton
- Edmonton CREW
Timeline
Director of Property Management
ONE Property Management LP
09.2024 - Current
General Manager
ONE Property Management LP
09.2023 - 08.2024
Senior Property Manager
ONE Property Management LP
01.2021 - 08.2023
Property Manager
ONE Property Management LP
05.2018 - 12.2021
Property Administrator
ONE Property Management LP
07.2015 - 04.2018
Property Manager
Strategic Group
06.2012 - 07.2015
Real Estate Council of Alberta
No Degree - Accounting And Bookkeeping
MacEwan University
High School Diploma -
Spruce Grove Composite High School
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