Lisa McMahon
Guelph,ON
Summary
Dedicated professional with extensive experience in healthcare, excelling in patient care and laundry operations and housekeeping. Proven ability to enhance efficiency through effective laundry equipment operation and meticulous garment inspection. Strong interpersonal communication skills foster trust and collaboration, ensuring high-quality support for clients while maintaining a safe and sanitary environment.
Dependable Laundry Worker with solid customer service, communication and relationship-building abilities developed over [Number] years of experience in similar roles. Good sorting, documentation and organizing skills.
Overview
24
24
years of professional experience
Work History
Laundry Aide
The Village of Riverside Glen/60 Woodlawn Rd. E
03.2024 - Current
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Increased overall efficiency by regularly performing routine maintenance on washing machines, dryers, and other equipment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Collected soiled tablecloths, napkins, and draperies after large events.
PSW
Homewood Health Centre
03.2023 - Current
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
PSW/Housekeeper
Norfolk Manor Retirement Home
01.2024 - 01.2025
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
- Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
- Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
- Provided safe mobility support to help patients move around personal and public spaces.
- Educated family members about disease processes, treatment options, self-care strategies, and available resources to promote informed decision-making regarding their loved one''s health management plan.
- Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
PSW/Housekeeper Aide
St. Joseph's Health Centre
07.2001 - 09.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
- Contributed to interdisciplinary team meetings by sharing insights into clients'' psychosocial needs and suggesting appropriate support strategies.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands, and household chores.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Provided exceptional support to fellow team members during peak times or when additional assistance was required, promoting a cohesive work environment.
- Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
- Set an example for new team members by modeling appropriate behavior, work ethic, and job-specific skills, fostering a positive workplace culture.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Aided in maintaining a pest-free environment through diligent cleaning practices and prompt reporting of any potential issues or concerns.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
- Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
- Attained Gentle Persuasive Approach Training
Education
PSW Certificate - Personal Support Worker
Cambrian College of Applied Arts And Technology
Greater Sudbury, None12-2000
Skills
- Color separation
- Laundry folding and storage
- Laundry equipment operation
- Laundry room operations
- Sorting and transport
- Laundry distribution
- Machine maintenance
- Folding techniques
- Chemical handling
- Detergent and additive knowledge
- Load balancing
- Sanitization procedures
- Garment inspection
- Machinery operation
- Safety procedures
- Linens management
- Supply management
- Professional folding
- Sanitization techniques
- Housekeeping support
- Linen folding
- Fabric care
- Linen bin management
- Teamwork and collaboration
- Folding laundry
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Hanging items
- Hand-eye coordination
- Safety protocols
- Operating dryers
- Measurements and calculations
- Analytical thinking
- Conflict resolution
- Work prioritization
- Interpersonal communication
- Record keeping
- Preventive Maintenance
- Physical stamina
- Time management abilities
- Continuous improvement
Languages
English
Timeline
Laundry Aide
The Village of Riverside Glen/60 Woodlawn Rd. E
03.2024 - Current
PSW/Housekeeper
Norfolk Manor Retirement Home
01.2024 - 01.2025
PSW
Homewood Health Centre
03.2023 - Current
PSW/Housekeeper Aide
St. Joseph's Health Centre
07.2001 - 09.2020
PSW Certificate - Personal Support Worker
Cambrian College of Applied Arts And Technology
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