Lisa McKinney
Administrative Support
Saint John,NB
Summary
Focused Physicians Admin handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Dynamic administrative professional and leader with 6+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
6
6
years of professional experience
Work History
Administrative Support
Horizon Health Network
Saint John, NB
02.2020 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Coordinator
Horizon health Network
Saint John, NB
07.2017 - 02.2020
- Supervised and trained service staff on customer service policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of more than 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Skills
- Office Administration
- Appointment Scheduling
- Spreadsheet Management
- Microsoft Office Suite
- Clerical Support
- Data Entry
- Mail Handling
- Minute Taking
- Presentation Design
- Inventory Supplies
- Billing
- Payroll
Timeline
Administrative Support
Horizon Health Network
02.2020 - Current
Coordinator
Horizon health Network
07.2017 - 02.2020
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