LISA MCKERIHEN
Toronto,ON
Summary
Experienced administrative professional with extensive expertise in managing surgical and clinical operations. Proficient in scheduling, documentation, and data management across multiple departments. Skilled in Microsoft Office and hospital databases, committed to enhancing patient care through exceptional administrative support.
Overview
15
15
years of professional experience
Work History
SURGICAL ADMINISTRATIVE COORDINATOR IN THE DEPARTMENT OF OTOLARYNGOLOGY – HEAD & NECK SURGERY
The Hospital for Sick Children
12.2018 - Current
- Drafting and communicating medical and legal documentation for physicians and families.
- Patient Information Management within the department of Otolaryngology.
- Data management for multiple systems including Epic, Connecting Ontario, ChartMaxx and more.
- Patient Management and Communication for multiple sub-specialties within the department of Otolaryngology
- Administrative Organization for multiple physicians, clinical staff and patients.
- Arranging complex multi-service meetings surrounding both patient care and research
Surgery Workbook - Implementation Champion
The Hospital For Sick Children
02.2024 - Current
- Field Expert chosen within the department to consult on the Surgery Workbook Project. A Hospital wide consolidation of multiple resources to a single document for ease of patient care.
Integrated Surgical Booking Process Working Group
The Hospital For Sick Children
11.2020 - 03.2022
- Field expert chosen to assist in optimizing limited in-patient resources by improving communication between various departments.
Workflow Advisory Committee Member
The Hospital For Sick Children
04.2020 - 09.2020
- Field expert within the department to implement and deliver the transition to Ambulatory Virtual Care for the Hospital for Sick Children.
PART TIME PATIENT INFORMATION CLERK IN THE CARDIAC DIAGNOSTIC AND INTERVENTIONAL UNIT
The Hospital for Sick Children
10.2017 - 12.2018
- Maintains patient confidence and protects hospital operations by keeping information confidential
- Organizing and creating of weekly clinic and MRI packages
- Patient Information Management.
- Data management for multiple systems including Apollo Suites, CIS and Epic.
- Patient Management and Communication for multiple sub-specialties within CDIU.
Template Builder - Epic Systems Special Project
The Hospital For Sick Children
09.2017 - 07.2018
- Chosen as a field expert within the department to assist in the implementation and deliver of the new system, Epic, at the hospital for Sick Children.
PART TIME PATIENT INFORMATION CLERK IN THE RESPIRATORY MEDICINE CLINICS
The Hospital for Sick Children
01.2015 - 12.2018
- Extensive use of Microsoft Office Suite
- Functional Expert with custom databases
- Collaboration with multiple sub-specialties within Respiratory Medicine.
- Administrative organization for numerous physicians and patients.
- Patient Information Management.
- Data management for multiple systems including ARMS and KidCare.
- Patient Management and Communication for multiple sub-specialties within Respiratory Medicine.
CASUAL PATIENT INFORMATION CLERK IN THE SLEEP DISORDERS & LONG-TERM VENTILATION CLINICS
The Hospital for Sick Children
08.2014 - 01.2017
- Patient communication and collaboration with multiple sub-specialties within Respiratory Medicine.
- Patient Database Management
- Patient Registration
- Extensive use of Microsoft Office Suite
- Functional Expert with custom databases
DATA COORDINATOR FOR THE ROGERS READER’S ADVANTAGE PROGRAM
Rogers Publishing
01.2009 - 08.2014
- Customer Service for the Rogers Readers Advantage Program (RRA program)
- Data coordination, management, and data entry
- Project lead for annual reconciliation of all customers participating in the RRA program
- Extensive use of Microsoft Office Suite
- Functional expert with Rogers custom databases
- Assisted in the development and improvement of the RRA program.
Education
ARTIST DIPLOMA -
University of Western Ontario
12.2014
BACHELOR OF MUSIC HONOURS -
University of Western Ontario
12.2013
Skills
- Professional
- Time management
- Highly Organized
- Exceptional Interpersonal Skills
- Expert in Microsoft Office Suites
- Creative Thinking
- Data Governance
- Report Writing
- Proficient in diverse Database Systems including; Epic, KidCare, Apollo Suites and more
References
References available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Surgery Workbook - Implementation Champion
The Hospital For Sick Children
02.2024 - Current
Integrated Surgical Booking Process Working Group
The Hospital For Sick Children
11.2020 - 03.2022
Workflow Advisory Committee Member
The Hospital For Sick Children
04.2020 - 09.2020
SURGICAL ADMINISTRATIVE COORDINATOR IN THE DEPARTMENT OF OTOLARYNGOLOGY – HEAD & NECK SURGERY
The Hospital for Sick Children
12.2018 - Current
PART TIME PATIENT INFORMATION CLERK IN THE CARDIAC DIAGNOSTIC AND INTERVENTIONAL UNIT
The Hospital for Sick Children
10.2017 - 12.2018
Template Builder - Epic Systems Special Project
The Hospital For Sick Children
09.2017 - 07.2018
PART TIME PATIENT INFORMATION CLERK IN THE RESPIRATORY MEDICINE CLINICS
The Hospital for Sick Children
01.2015 - 12.2018
CASUAL PATIENT INFORMATION CLERK IN THE SLEEP DISORDERS & LONG-TERM VENTILATION CLINICS
The Hospital for Sick Children
08.2014 - 01.2017
DATA COORDINATOR FOR THE ROGERS READER’S ADVANTAGE PROGRAM
Rogers Publishing
01.2009 - 08.2014
ARTIST DIPLOMA -
University of Western Ontario
BACHELOR OF MUSIC HONOURS -
University of Western Ontario
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