Dynamic and dedicated professional with a strong background in education and customer service. Skilled in communication and problem-solving. Excellent in social environments, with empathy and kind nature. A collaborative team member, who takes initiative and handles tasks with patience and diligence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Vista Unified School District
Vista
08.2006 - 04.2025
Assisted in developing Individual Education Plans for students with disabilities.
Offered emotional support during times of difficulty or crisis situations involving the student
Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
Facilitated communication between home and school by providing information about student progress and activities at school.
Customer Service Cashier and Inventory
Walgreens
Vista
01.2016 - 07.2018
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Greeted customers and provided friendly customer service.
Answered incoming phone calls from customers regarding product availability or store locations.
Assisted customers with locating merchandise within the store.
Sandwich Artist
Port of Subs
Oceanside
02.2015 - 04.2017
Provided excellent customer service by addressing inquiries promptly and professionally.
Followed established procedures for handling money transactions accurately.
Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Communicated effectively with co-workers regarding customer needs and concerns.
Operated cash registers to process payments from customers.
Ensured all menu items were prepared in accordance with health and safety standards.
Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Student Supervisor/ Tutor
Ace's After School Program
Vista
08.2013 - 06.2014
Provided assistance to students in understanding course materials and assignments.
Collaborated with faculty members to develop strategies for improving student engagement levels.
Facilitated the development of individualized learning plans for students with special needs or disabilities.
Supervised extracurricular activities such as sports teams or clubs while ensuring adherence to safety regulations.
Developed strategies to motivate students, and increase efficiency and satisfaction.
Maintained detailed documentation of students' attendance and disciplinary actions imposed.
Education
Associate of Arts - General Studies
Mira Costa College
Oceanside, CA
06-1989
Skills
Communication skills
Customer service
Problem solving
Friendly and outgoing
Multicultural awareness
Safety and incident management
Empathy and patience
Positive reinforcement
Collaborative teamwork
Certification
Microsoft Word Completion Certificate at Vista Adult School
Healthcare 101 Completion Certificate
Volunteer Work
Volunteer playground supervisor and classroom assistant at Empresa Elementary
Girl Scout Co-leader, assisted with camping trips, fieldtrips, and high capacity events