Summary
Overview
Work History
Skills
Timeline
Generic

Lisa McKay

Summary

Committed professional provides excellent customer service and works to carry out projects to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

23
23
years of professional experience

Work History

Clinic Coordinator

Soccer Shots
07.2023 - Current


  • Establish and maintain effective communication with staff, management and community organizations to promote high quality client care.
  • Liaise with other coaching professionals to develop comprehensive client care plans and provide highest quality of care.
  • Recruit, hired and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Collaborate with management to maintain daily operations.
  • Implemented successful programming through professionalism, quality of care, teaching and client satisfaction.

Senior Collections Specialist

Khols
05.2013 - 10.2019
  • Negotiated to collect balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Achieved performance goals on consistent basis.
  • Coached junior collection officers to improve customer service, and to gain higher collection rate and efficiency.
  • Trained new team members on scripts, company services, and collection strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Senior Phone Banker

Wells Fargo
10.2006 - 05.2013
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Trained new hires on customer service policies and procedures.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.

Inventory Control Specialist

Aramark/Eurest Services
01.2003 - 10.2006
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Event Supervisor

Hospitality Staffing
06.2000 - 01.2003
  • Coordinated schedules and timelines for events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Organized and coordinated events while focusing on delivering superior customer service.
  • Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping, and auditing tasks.

Skills

  • Administrative Support
  • New Hire Orientation/training
  • Performance Strategies
  • Operational Efficiency
  • Profitability Strategies
  • Project Management
  • Vendor Coordination
  • Team Leadership and Motivation
  • Sponsorship Promotion and Organization

Timeline

Clinic Coordinator

Soccer Shots
07.2023 - Current

Senior Collections Specialist

Khols
05.2013 - 10.2019

Senior Phone Banker

Wells Fargo
10.2006 - 05.2013

Inventory Control Specialist

Aramark/Eurest Services
01.2003 - 10.2006

Event Supervisor

Hospitality Staffing
06.2000 - 01.2003

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Lisa McKay