Summary
Work History
Education
Skills
Certification
Timeline

Lisa McCarl

Campbell River,BC

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Proven track record driving high customer satisfaction and creating positive customer experiences. Offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Work History

Personal Shopper

Instacart
06.2021 - 01.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Room Attendant/ Housekeeping Runner

Painters Lodge
Campbell River, BC
05.2013 - 07.2021
  • Engaged with guests on room requirements and amenities to promote overall satisfaction. Responded to requests from patrons for linens and toiletries.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Delivered above-and-beyond service to guests by identifying guest issues and providing solutions.
  • Provided guest assistance and recommendations for Wildlife, whale watching and fishing tours.
  • Recommended hotel services or amenities that guest may find useful.

Spa Attendant/Receptionist

Spat at Chateau Whistler
04.1999 - 09.2002
  • Maintained front desk at award winning Spa by answering phones, scheduling appointments and greeting guests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.

Receptionist

Landmark Realty
05.1995 - 04.1999
  • Operated 13 line switchboard to independently handle calls for 80 realtors.
  • Answered central telephone system and directed calls accordingly.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Abbotsford Senior Secondary School, Abbotsford, BC
06.1997

Skills

  • Excellent Customer Service
  • Verbal and Written Communication
  • Effective Multitasking
  • Guest Satisfaction
  • Performance Goals
  • Problem-Solving Ability
  • Self Starter
  • Self Motivation
  • Time Management

Certification

Serving it Right.

Class 5 Drivers License.

Timeline

Personal Shopper - Instacart
06.2021 - 01.2023
Room Attendant/ Housekeeping Runner - Painters Lodge
05.2013 - 07.2021
Spa Attendant/Receptionist - Spat at Chateau Whistler
04.1999 - 09.2002
Receptionist - Landmark Realty
05.1995 - 04.1999
Abbotsford Senior Secondary School - High School Diploma,

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Lisa McCarl