Lisa McAlpine
Summary
Sales and Service professional with strong expertise in building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Plasti-Fab Ltd
Ontario
07.2020 - Current
- Developed strategic sales plans to enhance market penetration and drive revenue growth.
- Cultivated strong customer relationships, resulting in increased client retention and satisfaction levels.
- Analyzed market trends and competitor activities to identify opportunities for product positioning.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Set and achieved company defined sales goals.
Merchandiser
Plasti-Fab Ltd
Calgary, AB
07.2018 - 07.2020
- Developed and implemented effective merchandising strategies to enhance product visibility and customer engagement.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment of merchandise.
- Analyzed market trends and consumer behavior to inform product placement and promotional activities.
- Collaborated with sales teams to align merchandising efforts with promotional campaigns for increased sales impact.
Customer Service Supervisor
Plasti-Fab Ltd
Ajax, ON
08.2011 - 07.2018
- Managed high-volume calls, ensuring accurate information delivery and prompt issue resolution.
- Trained new staff on customer service protocols, improving team performance and consistency.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Data Entry - inputting, updating and managing purchase orders in database. Worked directly with production team for manufacturing scheduling and delivery
Office Supervisor
Leons Furniture
Whitby, ON
05.2007 - 08.2011
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained and mentored team members on best practices in customer service and product knowledge.
- Coordinated scheduling and staffing to meet business demands while optimizing labor costs.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
Education
Executive Administrative Assistant
Trillium College
Skills
- Customer relationship building
- Sales presentations
- Product and service sales
- Performance improvement
- Account management
Certification
- CSP - Certified Sales Professional 2026
Timeline
Sales Representative
Plasti-Fab Ltd
07.2020 - Current
Merchandiser
Plasti-Fab Ltd
07.2018 - 07.2020
Customer Service Supervisor
Plasti-Fab Ltd
08.2011 - 07.2018
Office Supervisor
Leons Furniture
05.2007 - 08.2011
Executive Administrative Assistant
Trillium College