Lisa Matthews
Summary
A highly motivated individual, who takes pride in her work ethic and positive attitude. Equipped with dedication to completing assigned tasks, as well as strong presentation and organizational skills. Known for reliability, empathetic communication, and results-driven approach.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Adult Care Worker/ Interim Building Supervisor
The Calgary Drop In Center
10.2013 - Current
- Independently driven and self-motivated to manage tasks.
- Provide leadership during crisis situations, including medical emergencies, high-risk security incidents, and incidents impacting staff health and safety.
- Cooperation with other social agencies, health services, and emergency services.
- Actively participated in team meetings discussing client progress reports and Safety Concerns
- First point of contact for individuals experiencing homelessness, addiction, and/or mental illness with focus on a compassionate client-centered experience.
- Developed effective time management skills to balance multiple responsibilities while providing consistent quality care for each client.
- Coordinated with case managers and counseling teams to develop client profiles and referrals for community resources.
- Implementing strategies to manage challenging behaviors, reducing incidents of aggression or selfharm.
- Maintain a strong connections within organizations to gain continuous knowledge.
- Providing information for all private and pubic support services within calgary
Office Manager/ Sales Coordinator
Metro News
2012 - 2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Preparing Sales, Manager, Expense and daily reports.
- Attended all staff, manager and administration meetings for local office western Canada management
Administrative/ Executive Assistant
Lake Placid Group Of Companies
2011 - 2012
- Manage all incoming and outgoing mail via fax, Courier and Canada Post, While scanning all documents and filing appropriately;
- Answer, Direct and screen all incoming phone calls to appropriate management;
- Making phone calls on behalf of management, retrieving documents and recording follow ups
- Create Expense reports for credit accounts
- Record meeting minutes for management meetings
- Photocopying, drafting personalized letters, and cheque requisition forms on behalf of upper management
- Using Microsoft Office, Outlook and Adobe
Paralegal Practicum Student
Mainwood Legal Services
2011 - 2011
- Executed daily operations of opening files, closing files and printing trust checks using PC Law
- Drafting mortgages under office paralegal, Requesting funds, Ordering Estoppel Certifications, Land titles, insurance certificates, Tax searches, and Change of Address's via the Government of Alberta
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Education
No Degree - Criminal Justice
Columbia College
Calgary, AB01-2015
No Degree - Business Management
Reeves College
Calgary, AB01-2011
Skills
- Compassionate towards the vulnerable population, friends and Co workers
- Great at setting boundaries and maintaining Professionalism within the workplace
- Proficient in Microsoft Word, Excel, PowerPoint, and Teams
- Desire to continue growing and learning in the pursuit of new opportunity
- Independently driven and self-motivated to manage tasks
- Sound judgement when faced with complex and dynamic scenarios
- Effective collaborator with peers, external agencies, and clients independently or within a team setting
Languages
English
Certification
· First Aid Level C with CPR, AED, Bag Mask Valve (BVM), and Naloxone Response
· CPI Non-Violent Crisis Intervention (NVCI)
· Alberta FOIP Certification
· Working Mind Certification
· Aboriginal Awareness Training
· Suicide Prevention and Response Conversation Training (SPARC)
· Valid Alberta Class 5 drivers license with personal transportation
Timeline
Adult Care Worker/ Interim Building Supervisor
The Calgary Drop In Center
10.2013 - Current
Office Manager/ Sales Coordinator
Metro News
2012 - 2013
Administrative/ Executive Assistant
Lake Placid Group Of Companies
2011 - 2012
Paralegal Practicum Student
Mainwood Legal Services
2011 - 2011
No Degree - Criminal Justice
Columbia College
No Degree - Business Management
Reeves College
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