Lisa Mathews
Hamilton,ON
Summary
Proven to enhance office efficiency and customer satisfaction at City Of Hamilton, I excel in document management and relationship building. Leveraging Microsoft Office and exceptional attention to detail, I've significantly improved data accuracy and client relations. My proactive approach and ability to prioritize tasks ensure high-quality outcomes in fast-paced environments. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
18
18
years of professional experience
Work History
Document Management Clerk
City Of Hamilton
2014.02 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed documents and materials to disseminate information to appropriate parties.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
Receptionist
City Of Hamilton
2006.01 - 2014.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
No Degree - Personal Support Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON02.2001
High School Diploma -
Barton Secondary School
Hamilton, ON06.2000
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Database entry
- File Maintenance
- Prioritization
- Document Management
- Research
- Mail handling
- Attention to Detail
- Customer Communication
- Flexible and Adaptable
- Microsoft Office
- Data Entry
- Professional and mature
- Creative Thinking
Languages
English
Full Professional
Timeline
Document Management Clerk
City Of Hamilton
2014.02 - Current
Receptionist
City Of Hamilton
2006.01 - 2014.02
No Degree - Personal Support Worker
Mohawk College of Applied Arts And Technology
High School Diploma -
Barton Secondary School
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