Laurie Bahniuk
Vernon,BC
Summary
Highly accomplished business systems professional with a track record of 15+ years in expertly overseeing and coordinating Recreation Management Software. Known for exceptional organizational skills and unwavering dependability, consistently excelling in managing multiple priorities while maintaining a positive attitude. Demonstrated commitment to team success, readily assuming additional responsibilities to meet goals and timelines. A people-centric individual adept at working effectively under constant interruptions and demanding deadlines. Proficient in fostering strong interpersonal and customer service relationships, demonstrating an aptitude for handling sensitive information and resolving complex customer situations with responsibility and confidentiality.
Overview
15
15
years of professional experience
Work History
Business Systems Analyst
Strathcona County - Recreation, Parks, And Culture
08.2011 - 08.2023
- With a 12-year tenure, I have established a track record of delivering exceptional technical support across the entire spectrum of Recreation Management Software, contributing to the successful facilitation of recreation services.
- Collaborated with Recreation, Parks, and Culture department to deliver comprehensive support and assistance throughout launch and implementation of cutting-edge software system. This included actively participating in planning and execution phases, ensuring seamless transition to new platform while offering technical guidance and troubleshooting expertise to address any challenges that arose. My dedication to facilitating a successful software system release resulted in streamlined operations and enhanced efficiency within department.
- Accountable for providing comprehensive support to all users of the Recreation Management System, with a primary focus on troubleshooting and expeditiously fulfilling system assistance requests, consistently delivering results within critical deadlines.
- Established and maintained clear, effective communication channels with Information Technology staff, specifically addressing hardware and technical issues necessitating escalation.
- Took initiative to develop and conduct comprehensive system training sessions for newly on-boarded team members. These training programs were meticulously tailored to ensure smooth and efficient integration of new hires into our technology environment. My approach involved meticulously crafting training materials, coordinating training schedules, and providing hands-on guidance to facilitate deeper understanding of systems, software, and protocols.
- Engaged in collaborative endeavors with a diverse array of five distinct departments to facilitate seamless delivery of Recreation Management software. My role involved actively fostering interdepartmental cooperation and coordination to ensure a unified and efficient approach to software deployment. By orchestrating this multifaceted collaboration, I played a pivotal role in harmonizing efforts and maximizing the software's effectiveness across the organization.
- Dutifully managed day-to-day and monthly administrative aspects of membership operations, overseeing the entirety of the recreation membership system. This encompassed the meticulous administration of individual memberships, as well as efficient management of monthly membership fees, which were seamlessly processed through the Electronic Transfer system. My responsibilities included maintaining a precise and up-to-date membership database, ensuring accurate billing, promptly addressing member inquiries, and collaborating with financial departments to guarantee the precise execution of financial transactions. My unwavering commitment to precision and operational excellence contributed significantly to a streamlined and efficient membership management system.
- Demonstrated a remarkable technical acumen characterized by a keen ability to rapidly grasp and adapt to new technologies. This aptitude is rooted in a consistent track record of swiftly mastering intricate technical systems, software, and tools.
- Proactively and effectively managed customer concerns with a resolute commitment to addressing and resolving issues in a timely and satisfactory manner. This encompassed actively engaging with customers to identify and understand their specific concerns, empathetically listening to their feedback, and implementing viable solutions.
Class Administration Coordinator
YMCA
01.2009 - 07.2011
- Played a pivotal role in the successful implementation of a significant software upgrade. This comprehensive involvement involved meticulously planning, coordinating, and executing the transition to the new software version. It included active participation in pre-implementation assessment, in-depth collaboration with cross-functional teams, and conducting extensive testing to ensure a seamless migration.
- Proficiently generated electronic funds transfers on a semi-monthly basis for the processing of membership dues and program fees. This involved meticulously managing the electronic payment system to ensure accurate and timely fund transfers, thus contributing to the efficient and error-free financial operations of the organization.
- Effectively administered the process of issuing notices for membership renewals and managing expired payment methods. I also demonstrated strong proficiency in addressing outstanding accounts, ensuring that unpaid balances were efficiently resolved. This meticulous approach played a pivotal role in maintaining a consistent membership base and sustaining financial health while promoting positive member relations.
- Diligently addressed client inquiries, providing timely and accurate responses to their questions and concerns, thereby contributing to a positive client experience.
- Vigilantly oversaw and activated online accounts while meticulously conducting audits of third-party billing accounts and adjustments. This comprehensive approach ensured the accuracy and integrity of financial transactions and account management, contributing to the organization's financial stability and operational efficiency.
- Compiled accurate monthly reports.
- Conducted onboarding and training sessions for new hires, equipping them with the necessary knowledge and skills to excel in their roles and contribute effectively to the organization.
Education
No Degree - Certified Trainer For New Hire Excellence
University of Calgary
Calgary, ABNo Degree - Supervising For Results
University of Calgary
Edmonton, ABNo Degree - Improving Your Leadership Abilities
Unionville High School
Unionville, ONNo Degree - Fraud Prevention Certified
Unionville High School
Unionville, ONNo Degree - PCI Compliance Certification
Unionville High School
Unionville, ONNo Degree - Inclusion And Diversity
Unionville High School
Unionville, ONNo Degree - IT Security Awareness Certificate
Unionville High School
Unionville, ONSkills
- Process Data Analysis
- Customer Relations (CRM)
- MS Office
- Subject Matter Expert in Recreation Management Software
- Analytical Problem Solving abilities
- Expert at absorbing new ideas and technology
- Experience with Adult Learning principles
- Ability to prioritize and meet critical deadlines
- Ability to work in diverse environment and embrace change
- Excellent attention to detail in fast paced environment
- Ability to work remotely and attend meetings through Teams
Accomplishments
- Leveraged Microsoft Excel to proficiently create and manage inventory tracking spreadsheets, showcasing a strong aptitude for data management and organization.
- Engaged in close collaboration with a project team to contribute to the development of innovative software known as "Intelligenz." My active involvement in this cross-functional effort was instrumental in the successful creation and enhancement of this cutting-edge software solution.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Business Systems Analyst
Strathcona County - Recreation, Parks, And Culture
08.2011 - 08.2023
Class Administration Coordinator
YMCA
01.2009 - 07.2011
No Degree - Certified Trainer For New Hire Excellence
University of Calgary
No Degree - Supervising For Results
University of Calgary
No Degree - Improving Your Leadership Abilities
Unionville High School
No Degree - Fraud Prevention Certified
Unionville High School
No Degree - PCI Compliance Certification
Unionville High School
No Degree - Inclusion And Diversity
Unionville High School
No Degree - IT Security Awareness Certificate
Unionville High School
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