Lisa - Marie Rennick
Lindsay
Summary
With a proven track record at Kawartha Lakes Taxi, I am a professional customer service orientated individual. I have been instrumental in the developing the business, including increasing corporate accounts by 80 separate accounts, as well as leading a team of 18 employees at Kawartha Lakes Taxi. I have the proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. I am skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement. I am committed to applying my skills to achieve success in a new roll.
Overview
18
18
years of professional experience
Work History
Office/Manager of Operations
Kawartha Lakes Taxi
08.2015 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions on a daily, weekly and monthly basis.
- Managed a staff of 18 employees, including payroll, training scheduling, licensing renewals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developmental Services Worker
Community Living Ajax Pickering Whitby
01.2007 - 10.2020
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Ensured compliance with Provincial regulations by maintaining up-to-date documentation on client records.
- Maintained accurate records of client progress, adjusting support strategies as necessary for optimal outcomes.
- Coordinated community resources and secured referrals.
Education
Certificate - Personal Support Worker
Durham College
Oshawa, None10-2004
Skills
- Customer service
- Organizational skills
- Relationship building
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Credit and collections
- Professional and courteous
- Conflict management
Languages
English
Full Professional
Timeline
Office/Manager of Operations
Kawartha Lakes Taxi
08.2015 - 11.2024
Developmental Services Worker
Community Living Ajax Pickering Whitby
01.2007 - 10.2020
Certificate - Personal Support Worker
Durham College
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