Lisa Malcolm

• Worked independently as well as with a team to provide nursing care to pediatric patients.
• Included family into their child's care, to facilitate a good therapeutic relationship, gives the best outcomes for the caregiver and patient.
• Developed strong rapport with patients and families, fostering trust and confidence in the nursing team's abilities.
• Educated patients, families and caregivers on how to do skills to provide care for their child while in hospital and continue to be able to do so in the community. Some of which including, feeding (assessing for safety with PO feeding, as well as NG/GT/GJ feeds and care). Central line and Port-A-Cath care (accessing, flushing, locking, maintaining quality clean technique to prevent infections). Dressing changes. Mobility. What to watch for with healing and signs of needing to come back. Medication teaching.
• Administered medications via, Oral, IV, Subcutaneous, and IM as well as treatments to patients and monitored responses while working with healthcare teams to adjust care plans. Evaluated healthcare needs, goals for treatments and available resources of each patient and connected to optimal providers and care.
• Monitored patient reactions after administering medications and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
• Trained new nurses in proper techniques, standards of care, procedures and safety protocols. Including working alongside students working through their clinical placements who come through our department.
• I have been a senior practicum preceptor x2.
• Charge Nurse Trained. Facilitated fair and equal patient assignments suited to both nurses' ability and patient needs. Oversee patient care, and staff management (floating, or sick calls). Coordinates appointments for patients. Actively participates in rounds with physicians. Able to facilitate with flow, with helping with discharges and admissions as well as updating other departments when needed. Able to maintain professional boundaries when working alongside coworkers.

Provided clinic relief for multiple physician's staff for vacation or days off.

• Maintained strict confidentiality of patient information, adhering to PHIA regulations and medical office policies.
• Managed high call volumes while maintaining a polite and professional demeanor.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.