Alyssa Malcho
Etobicoke,ON
Summary
Adaptable Customer Service professional with experience in fast-paced hospitality and customer service based environments. Experience with POS systems, cash handling, food and beverage service and workplace cleaning procedures. Reliable team player who places importance on communication and teamwork. Eager to contribute a positive attitude and a strong work ethic to the workplace and community.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Hillgarden Service Station (PetroCan Certified Centre)
Toronto, Ontario
03.2022 - Current
- Delivered customer service, fostering positive relationships to enhance customer satisfaction
- Processed invoices, payments, and customer transactions, ensuring accuracy, efficiency
- Scheduled and coordinated appointments to manage workflow for vehicle service and repair.
- Trained and supported new employees on workplace procedures etc.
- Balanced cash and completed independent closing procedures
- Performed routine cleaning tasks to maintain workplace hygiene and cleanliness
Barista & Bakery Clerk
Sanremo Bakery
Toronto, Ontario
02.2018 - 03.2020
- Prepared specialty coffee and espresso beverages
- Provided friendly customer service in fast-paced bakery environment, enhancing customer satisfaction.
- Operated POS systems and processed customer transactions
- Maintained a clean and sanitary work space, equipment and washrooms
- Managed opening and closing tasks, and trained new staff on procedures
Education
High School Diploma -
Geogre Brown College (2024-Current)
Toronto, ON07-2026
Skills
- Cash Handling & POS Systems
- Food & Beverage Handling
- Espresso & Coffee Preparation
- Appointment scheduling
- Thrives in fast-paced environments
- Multitasking
- Attention to Detail
- Workplace Hygiene
- Teamwork and Collaboration
- Communication
Certification
- Food Handler Certification (Issued 2024)
Timeline
Customer Service Representative
Hillgarden Service Station (PetroCan Certified Centre)
03.2022 - Current
Barista & Bakery Clerk
Sanremo Bakery
02.2018 - 03.2020
High School Diploma -
Geogre Brown College (2024-Current)