Lisa MacPherson
Summary
Dynamic customer service professional, excelling in relationship building and problem-solving. Adept at multitasking and delivering tailored support, I enhance customer experiences and drive engagement through persuasive communication and critical thinking. Committed to continuous learning and fostering positive interactions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
NSLC
09.2022 - Current
- Recommend, select and help locate and obtain product based on customer requests.
- Build excellent customer relations by being positive, engaging and professional.
- Continue to learn about products and services by enrolling in company training.
- Respond to customer requests, offering excellent support and tailor recommendations to address needs.
Library Support Specialist
Halifax Regional Centre for Education
10.2018 - Current
- Coordinating library operations: managing the day-to-day activities of the library, such as circulation, shelving, and maintaining the collection.
- Providing direct service to students and teachers: assisting students and teachers with finding resources, using library technology, and accessing information.
- Managing library materials: processing, organizing, loaning, and maintaining all library materials, ensuring they are readily available for users.
- Supporting student learning: working with students and volunteers to facilitate their engagement with the library and its resources. Creating engaging programs for students.
- Working as part of a team: collaborating with teachers, and school administration to develop materials and programs that support curriculum.
Office Manager
The Lifehouse
09.2012 - 10.2017
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Managed filing system, entered data and completed other clerical tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized, promoted and facilitated special events in the community to promote The Lifehouse.
- Developed marketing strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
Skills
- Multitasking and organization
- Relationship building
- Phone etiquette
- Customer service
- Decision-making
- Problem-solving
- Cultural awareness
- Persuasive communication
- Critical thinking
Timeline
Customer Service Representative
NSLC
09.2022 - Current
Library Support Specialist
Halifax Regional Centre for Education
10.2018 - Current
Office Manager
The Lifehouse
09.2012 - 10.2017
Similar Profiles
Justin HartlingJustin Hartling
Digital Content Specialist at NSLCDigital Content Specialist at NSLC
Amber TitusAmber Titus
Clerk at NSLCClerk at NSLC
SYNA SAIGALSYNA SAIGAL
Head Teaching Assistant at NSLCHead Teaching Assistant at NSLC
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go