Lisa MacPherson
Hammonds plains,Nova Scotia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
NSLC Customer Service Representative
NSLC
08.2022 - Current
- Build customer loyalty by providing excellent customer service and knowledgeable product assistance
- Cash handling, opening and closing duties
- Support NSLC’s commitment to a safe and comfortable environment by consistently monitoring stores for safety concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Library support specialist
Halifax Regional Center Of Education
10.2016 - Current
- Curate, maintain and promote library materials
- Develop programs to support curriculum delivery with teachers
- Promote and display materials in new and exciting ways
- Responsible for assisting students and staff with developing the skills needed to locate, analyze, evaluate and apply information from a variety of sources of media, databases, and technology.
Front office manager
The Lifehouse
05.2012 - 09.2017
- Responsible for treatment coordination of a busy chiropractic clinic
- Followed up with clients and re-engaged their care requirements
- Delivered excellent customer service, built strong and lasting client relationships
- Responsible for social media presence and advertising for the company
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Flight Attendant
Air Canada Jazz
05.1995 - 05.2005
- Delivered superior customer service going above and beyond expectations
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Made important decisions quickly in cases of emergencies
- Handled stressful situations with tact and resourcefulness.
Skills
- Cash handling, open and closing duties
- Social media applications and promotions
- Excellent communication and customer service skills
- Independant and efficient
Timeline
NSLC Customer Service Representative
NSLC
08.2022 - Current
Library support specialist
Halifax Regional Center Of Education
10.2016 - Current
Front office manager
The Lifehouse
05.2012 - 09.2017
Flight Attendant
Air Canada Jazz
05.1995 - 05.2005
Volunteer Experience
We Are Young
I am currently a member of the committee that evaluates and decides on the organizations applications for Seniors wishes being granted. We meet once a month to review applications we receive and decide how to proceed with the wishes.
Feed Nova Scotia
I work with Feed Nova Scotia in the warehouse building orders for different communities around the province. I am also involved with the special events Feed Nova Scotia is involved with.
Volunteer Experience
We Are Young
I am currently a member of the committee that evaluates and decides on the organizations applications for Seniors wishes being granted. We meet once a month to review applications we receive and decide how to proceed with the wishes.
Feed Nova Scotia
I work with Feed Nova Scotia in the warehouse building orders for different communities around the province. I am also involved with the special events Feed Nova Scotia is involved with.