Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Lisa MacDonald

Kamloops,BC

Summary

Dynamic General Manager with a proven track record at Beta Enterprises, enhancing sales by $100,000 annually and reducing inventory shortages by 35%. Expert in inventory control and effective team leadership, fostering a collaborative environment that drives exceptional customer service and operational excellence. Committed to continuous improvement and staff development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Beta Enterprises
04.2017 - 02.2021
  • Planned , controlled , directed and evaluated all operations of the Pub
  • Recruited staff and oversaw all staff training
  • Ensured all Health and Safety Regulations were followed as well as kept all building and equipment maintenance in excellent running order
  • Conducted daily liquor inventory
  • worked hands on with staff during busy times to ensure excellent customer service
  • Ordered supplies including food ,beverages , liquor and supplies
  • Oversaw all food preparation to ensure high consistent quality
  • Attended Restaurant Industry Conferences in order to keep up with whats new in the industry and connect with peers and suppliers
  • Developed new menu ,weekly ,daily and nightly specials
  • Hired weekly entertainment
  • Increased sales by $100,000 consecutively for 4 years in a row
  • Decreased liquor inventory shortages by 35 %
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Set clear expectations and created positive working environment for employees.
  • Introduced staff incentives
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Server / Bartender

Beta Enterprises
02.2007 - 03.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with customers in order to build repeat customers
  • Promoted specials
  • Up sold menu items and add ons to increase sales
  • Staff scheduling for front oh house
  • Bank deposits
  • Kept Pull tabs stocked ,balanced cash , Keno sales
  • Opening and Closing Procedures
  • Liquor inventory

Thouroughbred Breeding Farm Manager

Robbie Arber
02.2004 - 04.2009
  • Developed and implemented breeding plan ensuring the production of high quality horse
  • Responsible for the welfare of all horses on the farm
  • Kept detailed records of foaling dates ,breeding dates and all medical treatments , vaccines .worming and farrier work to date
  • Provide around the clock monitoring of all mares during foaling season
  • Help mares during birthing process ,Provide emergency care until vet arrives
  • Weaned ,halter broke and trained all foals to lead
  • Implemented feeding program to ensure all dietary requirements are met
  • Implemented vitamins and minerals reducing birth defects in foals by 99%
  • Prepare yearlings for yearling sale by giving them the very best chance at career as a racehorse
  • Register yearlings in annual yearling sale , Set reserve prices .Accompany yearlings to horse sale stay with them throughout sale show to perspective buyers answer any questions they have regarding yearling
  • Regularly update all syndicate partners in B,C as well as Ireland syndicate
  • Developed a re homing process for all thoroughbred race horses we bred as well as any horse in need to avoid ending up in kill pens after racing career


  • Manage all farm maintenance ,harrow fields ,fence repair manor removal , gardening , fence treatments , barn sanitization
  • Fill out and submit all annual foal registration papers with the B,C Jockey club
  • Feed Cattle , call vet when needed
  • sanitization


Education

Optics

B,C Colledge of Optics
Vancouver, BC

High School Diploma -

Prince George Senior Secondary
Prince George, BC

Skills

  • Meticulous Attention to Detail
  • Effective Verbal Communication
  • Proficient in Handling High-Pressure Scenarios
  • Inventory Control
  • Effective Collaboration Strategies
  • Sales Upselling Techniques
  • Trustworthy Team Collaborator
  • Problem solve
  • Transaction Proficiency
  • Effective Team Leadership
  • Excellent customer service skills
  • Efficient Task Management
  • Beverage Mixing Expertise

Certification

Serving it right

Food Safe Level One

First Aid St Johns Level 1

Indigenous Awareness

EDI Certification


Interests

  • Volunteer Work
  • Gardening
  • oil and watercolor painting
  • Rodeo ,barrel racing
  • Horse Training

Timeline

General Manager

Beta Enterprises
04.2017 - 02.2021

Server / Bartender

Beta Enterprises
02.2007 - 03.2017

Thouroughbred Breeding Farm Manager

Robbie Arber
02.2004 - 04.2009

Optics

B,C Colledge of Optics

High School Diploma -

Prince George Senior Secondary

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Lisa MacDonald