Lisa MacDonald
Mississauga,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Lead Fitness Coach/Part-Time
QuickBody Fitness
10.2018 - 01.2020
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Kept accurate and updated client records to track progress and provide follow-up.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Coached fitness classes with 5-20 participants per class
Customer Service Administrator/Logistics Coordinator
Novelis Foil Product
09.2011 - 10.2016
- Generated documentation and information required for customer shipments.
- Accurately and efficiently processed orders from Canada, USA, Germany and UK. using AS400 and SAP to facilitate timely scheduling for production and delivery
- Processed Custom Documentation for Customs Clearance
- Liaise with Accounting, Sales and Planning to ensure high level of customer service
- Processed damaged good claims and created credit notes as required
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies, and operational systems.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- VMI (Vendor Managed Inventory)Analyst for Major US customer
- Maintained inventory for 80.000sq.ft warehouse and 2500 sku's for Vancouver, Montreal warehouses
Customer Service Manager
Carb-it Clean
03.2000 - 01.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned daily schedules for three cleaning teams.
- Booked 10-20 appointments daily for commercial and residential clients
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Nutrition And Fitness Coaching
Precision Nutrition
01.2018
Business Administration
Success Business College
1996
High School Diploma -
Glenforest Secondary School
Mississauga, ONSkills
- Punctual and Dependable
- Cooperative Attitude
- Safety and Emergency Procedures
- Working knowledge of AS400 and SAP
- Working knowledge of Microsoft Office
- Excellent Communication & interpersonal skills
- Effective & creative problem solver
- Ability to take initiative
- Ability to work independently or as team member
- Work well under pressure
- Work within allotted time frame meeting deadlines
Timeline
Lead Fitness Coach/Part-Time
QuickBody Fitness
10.2018 - 01.2020
Customer Service Administrator/Logistics Coordinator
Novelis Foil Product
09.2011 - 10.2016
Customer Service Manager
Carb-it Clean
03.2000 - 01.2010
Nutrition And Fitness Coaching
Precision Nutrition
Business Administration
Success Business College
High School Diploma -
Glenforest Secondary School
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