Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Lucero - Day

Palm Desert,CA

Summary

Accomplished retail salesperson with more than 15 years of experience including managerial responsibilities. Consistently drive sales by developing strong client outreach programs, event planning to drive traffic to store, creating innovative merchandising displays and cultivating extensive product knowledge. Experienced in CRM, POS systems, KPI’s and visual merchandising. Looking for a rewarding and fulfilling position with a company who values dedication and hard work with an opportunity for advancement.

Overview

16
16
years of professional experience

Work History

Boutique Manager

Shirley’s Boutique
02.2023 - Current
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Completed store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in customers.

Store Manager

Olivier Napa Valley
10.2021 - 02.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

ST. JOHN KNITS
10.2016 - 10.2022
  • Implement client development strategies to increase retention, develop new clients and reengage lapsed clients
  • Focus on tier management
  • Event planning to drive traffic to store
  • Develop strategies for exceeding sales goal and KPI’s including conversion, UPT and ADS
  • Responsible for all visual merchandising
  • Partner with regional VMD to ensure all displays are appropriate for climate and specific boutique needs
  • Assist in maintaining controllable expenses
  • Manage and train sales staff in the absence of the SM.
  • Promoted from Wardrobe Consultant to Assistant Manager

Travel Agent

Aaa Travel Agency
05.2014 - 06.2016
  • Sell international and domestic travel packages including cruises, land packages, travel itineraries, air, car and hotel
  • Develop long standing relationships with members and build referral and repeat business
  • Cross sell relevant products to enhance trip.

Sales Associate

SAKS FIFTH AVENUE
05.2013 - 05.2014
  • Responsible for driving sales and profit in the jewelry department and supporting the overall store performance
  • Deliver excellent customer service and build repeat business
  • Maintain the proper display of goods in store
  • Efficiency with the POS system including sales, exchanges and returns
  • Implements all store promotions.

Sales Professional

TIFFANY & CO
10.2009 - 05.2013
  • Provide personalized service, conveying the company’s history and commitment to excellence to each client
  • Create outreach programs and maintain book to build repeat clientele
  • Maintain store standards and displays
  • Proficient on POS systems.
  • Top Producer

Co-Manager

Diane's Beachwear
02.2008 - 06.2009
  • Work with manager to hire and train qualified sales associates
  • Act as a role model by achieving the highest sales
  • Maintain inventory and visual standards to provide the ultimate shopping experience
  • Assist in operational duties including scheduling, stock and maintenance
  • Resolve all customer issues effectively and with a positive outcome.

Education

EAST LOS ANGELES CITY COLLEGE
Monterey Park, CA

COLLEGE OF THE DESERT
Palm Desert, CA

GEOLOGICAL INSTITUTE OF AMERICA
Carlsbad, CA

Skills

  • Excel
  • Microsoft Word
  • Quickbooks
  • Retail Sales
  • Merchandising
  • Inventory management
  • Scheduling
  • Effective leader

Timeline

Boutique Manager

Shirley’s Boutique
02.2023 - Current

Store Manager

Olivier Napa Valley
10.2021 - 02.2023

Assistant Manager

ST. JOHN KNITS
10.2016 - 10.2022

Travel Agent

Aaa Travel Agency
05.2014 - 06.2016

Sales Associate

SAKS FIFTH AVENUE
05.2013 - 05.2014

Sales Professional

TIFFANY & CO
10.2009 - 05.2013

Co-Manager

Diane's Beachwear
02.2008 - 06.2009

EAST LOS ANGELES CITY COLLEGE

COLLEGE OF THE DESERT

GEOLOGICAL INSTITUTE OF AMERICA

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Lisa Lucero - Day