Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Lewis-Joseph

Windsor,Ontario

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Successful in working in challenging environments and achieving company goals. Ability in speaking, reading, writing, and comprehending instructions as well as conversing comfortably with customers. Can interact with the public and co-workers in a friendly enthusiastic and outgoing manner.

Overview

8
8
years of professional experience

Work History

Front Counter Staff Member/ Drive-Thru

Tim Hortons
11 2021 - 5 2023
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Assembly Line Worker

Sterling Industries Inc.
5 2020 - 7 2021
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed outlined specifications to implement assembly plans.
  • Monitored production to determine adherence to schedule and minimize delays.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Led production meetings to provide reports to management.
  • Adjusted equipment to meet different productivity levels.
  • Facilitated collaboration between production and other departments.
  • Managed inventory of parts and components.
  • Operated finishing tool to prepare products for inspections and packaging.
  • Completed daily inspection of machines and equipment.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

Lunchroom Supervisor/ Classroom Assistant

Toronto District School Board
09.2009 - 04.2017
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
  • Cleaned tables, straightened chairs and swept floors between lunch periods.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Monitored student behavior and implemented corrective actions.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collated and stapled packets of worksheets and other materials.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Cleaned and organized art supplies and related materials.
  • Graded and provided feedback on assignments.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Developed and implemented strategies to improve student engagement.
  • Enforced rules and instructions to maintain discipline.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Helped teachers manage bus loading and unloading.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Counted children when lined up for various activities.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

Education

Bachelor Of Business Administration - Accounting And Finance

York University
Toronto, ON

Advanced Diploma - Accounting Studies

Toronto School of Business
Toronto, ON

High School Diploma - Accounting/Bookkeeping

Bathurst Heights Seconday School
Toronto, ON

Skills

  • Inbound and outbound calling
  • Team Player
  • Cash Handling
  • Payment collection
  • Food and beverage orders
  • Greeting customers
  • Safe food handling
  • Excellent work ethic
  • Food service standards
  • Effective communication
  • Menu offering knowledge
  • Food safety and sanitation
  • Cleaning and organization

Timeline

Lunchroom Supervisor/ Classroom Assistant

Toronto District School Board
09.2009 - 04.2017

Front Counter Staff Member/ Drive-Thru

Tim Hortons
11 2021 - 5 2023

Assembly Line Worker

Sterling Industries Inc.
5 2020 - 7 2021

Bachelor Of Business Administration - Accounting And Finance

York University

Advanced Diploma - Accounting Studies

Toronto School of Business

High School Diploma - Accounting/Bookkeeping

Bathurst Heights Seconday School

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Lisa Lewis-Joseph